Tehcnical Specialist

**Location**: Milton, Ontario

**ABOUT THE COMPANY**

**Phoenix Contact's roots are in Germany. Our headquarters are in Blomberg. Originally founded in Essen in 1923, we have grown over the years. With over 50 subsidiaries worldwide, we truly have Global reach. Together with customers and partners, we design solutions for the future using trend-setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean water, regenerative energies and intelligent supply networks, or energy-efficient machine building and systems manufacturing. We face up to technological developments and the associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow's intelligent production today.

**DESCRIPTION**

**The Technical Specialist will effectively provide Phoenix Contact’s customers with in-depth knowledge and expertise on all Phoenix Contact products including but not limited to Industrial automation, networking, power system, instrumentation, and connectivity. The Technical Specialist will work in close collaboration with Sales and Product Marketing to ensure effective support is available for all Phoenix Contact products.

**POSITION RESPONSIBILITIES**
- Testing products to solve technical support questions
- Assistance to all departments regarding product or technical questions
- Develop and maintain a good relationship with distributors and customers via positive help and attitude following the “Attributes that contribute to the provision of Excellence in Customer Service”.
- Provide support required by distributors (cross referencing competitor’s products, product recommendation and inform field sales as necessary)
- Assist and provide product training to distributors, customers and field sales as required
- Assist in building demo boards and control panels
- Qualify and develop leads for field sales
- Recommend and document improvements to technical support procedures
- Work with our Quality team to review customer complaint and make sure all products are complying to Phoenix Contact standards

**QUALIFICATION REQUIREMENTS**
- Electrical Engineering technologist certification or equivalent
- Experience and knowledge with PLC programming and industrial automation
- Experience and knowledge of Electrical and power systems
- Knowledge of electronic components such as rectifiers and voltage dividers
- Previous experience working in a technical support / advisory role
- Able to effectively communicate both verbally and written
- Evidence of being a self-learner, eager to continue learning/study
- Experience and knowledge of industrial safety systems and/or standards
- Knowledge of Canadian approvals and standards such as CSA, UL

**ESSENTIAL JOB REQUIREMENTS**
- Attendance in accordance with company policies and participation in local, regional, and (inter)national meetings
- Must be able to lift demo products, approx. 20-25 lbs
- Must be able to travel as required / visit customer sites
- Must have a valid driver’s license

We are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast-paced growing company with dynamic leadership and a history of growth and profitability.

**Awarded one of Canada’s Best Workplaces, we recognize people as our most valuable resource. We are an equal opportunity employer.**

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