Operations Support Specialist
1 week ago
**Position Overview**:
**Company**:CGL
**Number of Positions**: 1
**Language**: Bilingualism in English and French is an asset.
**Work Model**:Hybrid
**Alternate Title**: n/a
**Additional Information**:
The work location for this role is flexible across Canada
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities that enable our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
As the Operations Support Specialist, you will be supporting and advising the Legal, Compliance, Records, and Privacy (LCRP) functions. You will provide administrative support and drive process efficiencies by reducing or eliminating unnecessary administrative or operational work performed by LCRP professionals and help demonstrate LCRP’s value as a strategic partner.
**How you will create impact**:
- Providing administrative support that includes data input, preparing spreadsheets/reports, preparing invoices, and personal expenses for payment.
- Ordering supplies, performing scanning, photocopying, filing, sorting, and distributing mail and documentation.
- Assisting in planning and execution of meetings and special events including venue and technical support arrangements and preparation of presentation materials.
- Identifying cost-saving and process improvements and acting as a business analyst, project coordinator, change management lead, and implementor for business unit projects and initiatives of small to medium complexity.
- Leading the coordination and administration of departmental recordkeeping and knowledge management practices. Monitoring compliance to ensure information is protected, accessible, and retention is managed.
**How you will succeed**:
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleague
**To join our team**:
- You have 3 to 5 years of experience in an operational and process improvement role, preferably in a legal environment.
- You have LEAN or Six-Sigma qualifications OR willingness to acquire.
- You have strong organizational skills, and the ability to manage competing priorities and multiple deadlines.
- You have highly developed interpersonal and collaborative skills necessary for positive work relationships across departments
- You have critical thinking skills to identify problems and proactively propose solutions
- You have strong verbal and written communication skills with the ability to work independently
- Knowledge of the Insurance industry is an asset
- Strong technology acumen - SharePoint/Teams is a strong asset
**What you need to know**:
- The role requires you to have a high degree of mental concentration for extended periods of time.
- The role requires you to travel occasionally
**What’s in it for you?**:
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.
**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.
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