Systems Support Specialist

3 weeks ago

Guelph, Canada The Skyline Group of Companies Full time

Reporting to the Business Operations Manager, the System Support Specialist is responsible for managing the Payquad ticketing system through ticket resolution, and preparing and training internal clients on system use. This role will also work alongside various internal departments and outside vendors while maintaining focus on our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.

**What you will be doing**:

- Partner with internal and external stakeholders, including implementation consultants and specialists, to create and execute implementation plans that are on-time and with the highest customer satisfaction.
- Maintain, follow up, and resolve tickets while providing a high level of customer service to internal and external customers.
- Maintain, and update the system with building information; leasing, maintenance, and amenities, as required.
- Extract data, compile reports, and develop customized reporting as required by management.
- Assist in identifying process improvements for software performance, reliability and stability.
- Document and maintain processes for database administration by creating and updating Standard Operating Procedures (SOPs).
- Develop and deliver training materials as required and assist in training of users.

**What we look for**:

- Knowledge of system and software product offerings and solutions.
- You know your stuff when it comes to technical configuration plans based on business needs and requirements.
- A Jack of all trades, you have mid-level knowledge of mainstream software (e.g. MS Office, Windows, Apple products) and associated set-up and management.
- You're a troubleshooting and problem solving wizard
- Strong project management skills including risk management, you keep things on track
- A people person, you will be working with internal and external clients so good customer service is important

**Why you want to work here**:

- You like to be recognized for the magic you do (trouble shooting technical problems).
- You get a thrill from staying organized and details are your “thing”
- Being part of a great team has been your dream.
- You see the matrix (i.e. have good judgement and innovation)
- Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
- You want to work for a company that supports work-life balance and truly cares that you are 100% fulfilled in your life.

The Skyline Group of Companies is a fully integrated investment management organization: grounded in real estate, powered by people, and growing for the future. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each and every one of its properties.

We offer our employees competitive pay, benefits, paid volunteer day, group RSP, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

**_ Come be a part of Skyline - Building Careers and Communities_**

YNxNur81DA

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