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Customer Service Representative

4 months ago

Montréal, Canada TC Transcontinental Full time

**Customer Service Representative - Remote**:
**Create value at TC Media.**:
Our Customer Service team (ERPI sector) is looking for its future colleague. Join **TC Media Books**, a growing, industry-leading company that offers an inspiring environment and colleagues who are passionate about education.

**When our benefits transform your daily life**:

- Permanent full-time position (37.5 hours/week - daytime schedule, Monday to Friday)
- Mostly telecommuting position. Please note that training will take place in person at one of our offices (Montreal or Boucherville)
- Vacation and personal days upon hiring, paid vacations between Christmas and New Year's Day
- Generous group insurance plan tailored to your needs and those of your family, including unlimited access to a telemedicine service (Dialogue platform)
- Employer-contributed pension plan

**When your actions lead to success.**:

- Make follow-up calls.
- Enter orders into the ERP system.
- Process returns, invoicing and certain types of credit.

**When your expertise drives us.**:

- Three (3) years' experience in a similar position
- Strong customer service skills
- Excellent command of French (oral and written) and an intermediate level of English (you will be communicating with customers across Canada)
- Good knowledge of the Office Suite (Outlook, Word and Excel)
- Experience with an ERP system, an asset

**About us**

TC Media Books is the largest French-language educational publishing group in North America. It publishes for all levels of education in print and digital formats and is a leader in technopedagogical publishing. The Group is also active in the distribution of specialized French-language works, as well as being a mass-market publisher and the leader in the Quebec after-school market. TC Media Books is renowned for its flagship brands including Chenelière Éducation, ERPI, Scolab, Modulo, Beauchemin, Gaëtan Morin, Caractère and Somabec.