Customer Service Representative

3 months ago


Montréal, Canada Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Service Representative to join our Contract Logistics team.
** Your Role **:As the Customer Service Representative, you are accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will report to the Contract Logistics Site Manager.
** Your Responsibilities**:

- Respond knowledgeably and courteously to incoming calls and customer inquiries;
- Communicate with carriers;
- Communicate with customer and customer suppliers.
- Provide updates on order inquiries
- Responsible for managing claims and investigation flow ups.
- Expedite rush order requests and follow up;
- General administration task in supporting shipment document flow;
- Work on and execute tasks on customer systems;
- Manage order exceptions to last minute customer requirements;
- Coordinate / data input details for client KPIs around transport services;
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Your Skills and Experiences**:

- 1-3 years’ experience in the contract logistics field.
- Operational, clerical and/or administrative experience relative to freight traffic.
- Excellent communication skills (both oral and written.
- Good planning and organization skills; ability to multitask and be a self-starter.

**Good Reasons to Join **:There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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