Customer Service Representative

3 days ago

Montréal, Canada ContactPoint 360 Full time

Join our CP360 Family, today

**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO (Business Process Outsourcing). At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

ContactPoint360, a boutique Global BPO company, is seeking a versatile and talented Customer Service Representative to join our team. We are seeking a motivated and empathetic Customer Service Representative with a passion for providing excellent service and advocating for our valued customers. In this role, you will act as a liaison between our company and customers, ensuring their needs are met with empathy and professionalism. As an advocate for our customers, you will strive to resolve their inquiries, concerns, and complaints promptly, while maintaining a positive brand image for our organization.

**Responsibilities**:

- Responding promptly to customer inquiries.
- Acknowledge customer's issues and resolve them in a timely and efficient manner.
- Provide exceptional customer service through phone displaying empathy and actively listening to customer's needs and concerns.
- Provide answers to inquiries involving a company's product or services to enhance the level of customer satisfaction.
- Deal with customer feedback and determine action on the customer's request.
- Uphold company's service standards and policies while adhering to all relevant compliance guidelines.

**Qualifications**:

- Excellent English communication skills.
- Exceptional interpersonal skills with a demonstrated ability to display empathy, patience, and active listening when interacting with customers.
- Advocate for customers and effectively communicate their suggestions, issues, and feedback to the appropriate departments within the organization.
- Ability to collaborate and work effectively within a team environment.
- Fresh graduates are always welcome to apply.
- Willing to work on shifting schedules.

**Note**:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Start your amazing career with CP360 today**

Follow us on:

- LinkedIn: ContactPoint 360
- Facebook: ContactPoint 360
- Instagram: ContactPoint 360
- Twitter: ContactPoint 360

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