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2 months ago

Montréal QC, Canada SEG Products Full time

We are a consumer-packaged goods company located in the heart of downtownMontreal. We are seeking a Full-time Customer Service Representative to support thecustomer service team. The Customer Service Representative will be responsible forresponding to customers to provide them with recommendations to agents, delivering thebest-in-class customer service to the end user and provide support to implement bestpractice processes to ensure state of the art service.Requirements:1. Bilingual (English & French)2. Prior experience using Zendesk, an asset.3. Ability to work well under pressure.4. Pays close attention to details.5. Ability to understand the differences in the product line to provide suitablereplacement recommendations for consumers.6. Retains new sku information to ensure all customer facing contact points areup to date on new portfolio.7. Ensures call wait time stays within corporate limits, advises management of anypotential issues.8. Able to implement process.9. Friendly, courteous and enjoy dealing with people.10. Knowledge of Microsoft Office and CRM software11. Minimum 3 years’ experience in similar roleThe work week is Monday through Friday, from 8:30-17:00 pm. We offer summer andwinter hours when we finish earlier on Fridays.