Customer Service Representative

20 hours ago


MontréalEst, Quebec, Canada SGS Canada Inc Full time
Job Title: Customer Service Representative

SGS Canada Inc is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding SGS services, pricing, and status of analysis
  • Prepare and send reports, certificates, and documents to customers
  • Process customer requests for services and maintain accurate records
  • Collaborate with internal teams to ensure seamless delivery of customer service
Requirements:
  • High School Diploma or equivalent required; post-secondary education in administration or science an asset
  • 1-3 years of experience in an administrative role, preferably in a customer-facing environment
  • Excellent communication and problem-solving skills
  • Proficiency in using computer software, including Word and Excel
  • Ability to work well under pressure and prioritize multiple tasks
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

SGS Canada Inc is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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