Customer Service Representative

7 days ago

Montréal, Canada JAM Industries Ltd. Full time

***

**Job Title**: Customer Service Representative

**Division**:Erikson Pro, Erikson Commercial

**Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week)

***Schedule**: Monday to Friday 8:30-5:30

Exertis | JAM, Making the world sound better, one brand at a time Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service

***What you will do**:
We are looking for a motivated and well-spoken Customer Service Representative to join our Sales team. The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

Specifically, we are catering to the Pro Lighting & Sound and Commercial industry throughout Canada:
To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener.

***Responsibilities**:

- Building/strengthening relationship with client base.
- Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
- Keep our customers updated with price lists and promotions.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information.
- Keeping up with product, service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining features of products and services.

**What we are looking for**:

- Previous experience in an outbound call center or a related sales position.
- Excellent phone and people skill manners with customer service skills.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office
- Strong organizational skills and the ability to multitask.
- Bilingual.

**Ready to join our team? Here is why we are one big, happy JAMily**
- Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
- Wellness Incentive Program, and an Employee Assistance Program.
- RRSP matching program.
- Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
- We value work life balance and offer a causal and fun environment.
- Lively social calendarthere’s always something for everyone
- Generous employee discount on all our cool gear.
- On-going learning opportunities.
- Not to mention the opportunity to work in a highly talented, winning team

JAMFAM

**Ne perdez pas le rythme - **Postulez chez Exertis | JAM **

**Poste**: Représentant service à la clientèle

***Division**:Erikson Pro et Erikson Commercial

**Endroit**: Baie D’Urfé, QC (environnement hybride, en présentiel deux jours semaine)

***Horaire**: Lundi au vendredi, 8 :30-17 :30

Exertis | JAM, faire que le monde sonne mieux, une marque à la fois Est-ce que ces mots résonnent comme de la musique à vos oreilles?

Depuis 1972, les Exertis | JAM est devenu un des plus importants distributeurs de matériel électronique, d’appareillage de sonorisation professionnelle et d’instruments de musique. Venez nous joindre pour demeurer fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle possible

***Ce que vous ferez**:
Spécifiquement nous desservons les clients en son & éclairage professionnels et installation commerciale partout au Canada:
Pour réussir comme représentant, vous devez être à même d’établir des liens de confiance et obtenir la satisfaction de la clientèle. Un excellent représentant des ventes à l’interne devrait être compétitif et savoir être à l’écoute.

***Responsabilités**:

- Construire/renforcer les relations avec notre clientèle.
- Faire suivis sur bons de commande, émission de RMA garantie, suivis client sur leurs commandes, suivi des échantillons, émission de crédits, etc.
- Tenir nos clients à jours de nos listes de prix et promotions.
- Comprendre les besoins des clients et identifier les occasions de ventes.
- Répondre aux questions des clients potentiels et envoyer de l’information supplémentaire.
- Se tenir à jour sur les produits, les informations de service et les mises à jour.
- Créer et tenir à jour une base de données de nos clients actuels et potentiels.
- Expliquer les caractéristiques des produits et des services.

**Ce que nous recherchons**:

- De l’expérience antérieure dans un centre d’appel ou dans un poste ayant trait aux ventes.
- Compétences en téléphonie et entregents en démarchage téléphonique.
- Compétences exceptionnelles en service à la clientèle.
- Excell

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