Restaurant Manager

4 months ago

Gananoque, Canada City Experiences Full time

**City Experiences is seeking a Restaurant Manager for our City Cruises operation in Gananouqe.**

**About You**:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

**About the Opportunity**:
The **Restaurant Manager** will successfully direct and oversee all activities of our newly renovated restaurant and ice cream shop to ensure high-quality food and drinks, hospitable and efficient guest service, and profitable operations. The Restaurant Manager will contribute to creating amazing guest and staff experiences.

**Crew Benefits**:

- Complimentary Uniforms
- New Retention Bonus - up to $500.00
- Competitive Wage
- Crew Recognition Program
- Crew Events
- Global and Local Cruise Discounts
- Paid Training
- Crew Referral Program - up to $200.00 per referral

**Essential Duties & Responsibilities**:

- Works with F&B Manager to manage the front-of-the-house restaurant staff, including recruitment, training, coaching/discipline, and retention
- Provides exceptional hospitality to guests and staff as prescribed in RESPECT Service System
- Maintains high standards of food and restaurant safety for guests and staff
- Resolves guest issues, conflicts and complaints in a professional and timely fashion within the scope of authority
- Ensures all opening and closing duties, include stocking, replenishing, wiping, sweeping, and other duties as required to maintain an appealing, hygienic, and safe environment for staff and guests
- Provides support and assistance to the front-line positions when applicable to further enhance guest service
- Completes administrative tasks including daily reports, paperwork and invoices on a timely basis
- Gathers necessary information from other departments to ensure amazing guest satisfaction (special requests, additional services, special timing, etc.)
- Conducts pre-shift meetings and communicates with all restaurant staff
- Develops and executes programs that improve the level of service and product quality
- Leads by example; maintains highest level of professionalism, integrity, and sound work habits
- Helps execute incentive programs and gratuities with the staff
- Maintains good relationship with other departments (marine, retail, and administration)
- Attends all scheduled meetings
- Ensures adherence to policies and procedures and supervision of F&B staff
- Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system)
- Reconciles cash and credit sales with the point-of-sale system
- Assists in inventory management and logistics
- Maintain uniform and personal grooming in compliance with appearance standards
- Completes any other duties as assigned by F&B Manager

**Requirements & Qualifications**:

- O.S.S.D or equivalent as recognized by the Ministry of Education
- Minimum of three (3) years restaurant supervision experience
- Hospitality or Culinary degree preferred
- Smart Serve Certificate required
- Food Handler’s Certificate required
- Will be required to be available for work on all major holidays, weekends and evenings
- Demonstrated ability to manage multiple priorities/tasks
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
- Full G driver’s license with a clean driver’s abstract

**About Us**:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

**The RESPECT Service System** embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment

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