Customer Service Manager

4 weeks ago


Concord, Canada Metropolitan Tile and Stone North York Tile Full time

The Customer Service Manager coordinates the work assignments for residential repairs. The position will oversee the Service Department, schedule work, and track warranty claims till completion. The manager will schedule each claim in logical steps and budgeted time required to meet client and company deadlines. They are responsible for coordinating with the tile technicians and foreman for each project. In addition, the Customer Service Manager will prepare purchase orders and negotiate revisions, changes and additions to contractual agreements.

**Job details**
- Prepares technician schedules
- Clearly reports and communications field conditions to management and department heads
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Manage homebuilder expectations, ensuring accurate and up-to-date information is being presented in all interactions
- Examine and verify accuracy of work
- Prepare purchase orders within contractual agreements

**Qualifications**
- Post-secondary education (college/university) an asset
- Minimum of 2 years’ experience in Scheduling
- Knowledge of Tarion guidelines is an asset
- Strong communication, organizational and troubleshooting skills
- Proficiency in the English language - able to effectively communicate both verbally and in writing
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

**Work Conditions**
- Fast-paced environment
- Work under pressure
- Attention to detail
- Tight deadlines

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 3Y3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working in construction or any similar industry?

Work Location: In person



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