Sales/customer Service Representative

3 weeks ago


Concord, Canada SaunaFin Full time

Saunafin, is a leading supplier of residential and commercial Saunas across North America. We are looking for a professional **Sales / Customer Service Representative** to join our team

**Job Type**:Full-time, Permanent

**Schedule**:Monday to Friday (8:30 - 5:300 p.m.) Occasional Saturdays

**Job Description Overview**:
As a Saunafin Sales / Customer Service Representative (CSR) you are responsible to deliver an exceptional customer experience to all current and new customer base. As the first point of contact, the CSR must be able to take customer orders accurately and courteously, while leveraging a high level of industry knowledge. The CSR is responsible for handling a variety of customer concerns, including pricing enquiries, product recommendations, adjustments to ongoing orders, troubleshooting delivery issues and communicating with logistics team, to ensure seamless on-time delivery. Various administrative duties may be assigned based on departmental needs as requested and required.

**Duties/Responsibilities**:

- Manage/answer all inbound customer calls in a prompt and timely manner
- Engaging in active listening with callers, confirming or clarifying information
- Accurately guide customers needs
- Take new orders and create quotes
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs
- Administrative duties as assigned and requested

**Qualifications**:

- High School Diploma or equivalent
- 1-3 years of work experience
- Exceptional sales and customer service, active listening, and verbal and written communications skills and professional phone voice
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Excel
- Must be able to the thrive in high paced environment.

**Knowledge/Skills/Abilities Required**:

- Outstanding customer service skills
- Strong verbal and communication skills
- Active listening and problem-solving
- Professional phone voice
- Ability to professionally handle a high volume of calls in a fast-paced environment
- Strong people skills
- Excellent work ethic
- Punctual and efficient
- Strong attention to detail
- Ability to multi-task, set priorities and manage time effectively
- Computer savvy
- Strong time management and decision-making skills

Schedule:

- 8:30Am to 5pm
- Day shift
- Monday to Friday
- Occasional Saturdays

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- English fluently (preferred)

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location



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