Customer Service Clerk

3 weeks ago


Concord, Canada Let's Work Canada Inc. Full time

Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Business administration and management, general
- Accounting
- Marketing, other
- or equivalent experience
**Work setting**:

- Retail/wholesale establishment/distribution centre
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Sell merchandise
**Computer and technology knowledge**:

- Salesforce
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Willing to travel
**Work conditions and physical capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Handling heavy loads
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Tight deadlines
- Walking
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Financial benefits**:

- Bonus
**Long term benefits**:

- Pension plan



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