Bilingual Customer Service Representative

4 weeks ago


Concord, Canada Francotyp - Postalia Canada Inc. Full time

**Job description**

**Company description**

Francotyp-Postalia is a progressive company in the Postage industry. We have been operating for over 90 years Internationally. We pride ourselves on being innovative and technologically advanced. FP has always been at the forefront of innovation, introducing the first digital mailing machine. Customer Service is our main priority

**Job description**

Customer Service representative, Bilingual. (French/English) Maternity Cover

**Job-Type**: Full-time, Hybrid

Fixed Term contract; 12 - 15 months

Start Date May 15, 2023

Francotyp-Postalia Canada Inc.

As our Customer Service Representative you will:

- Assist clients with navigating the Francotyp-Postalia web page
- Setup new customers and contracts in database
- Manage and maintain client records and other electronic files in all applicable systems
- Directly interacting with all levels of management regarding any challenges that may occur and provide timely feedback
- Data entry, create and update documentation, and file compilation regarding client’s specific requirements

**Qualifications**:

- Excellent French and English written and verbal communication skills
- Capable of making critical decisions; must be a problem solver
- Highly organized with ability to set priorities and manage change
- Able to manage your time and work day with mínimal guidance
- The ability to learn new skills and systems in a timely manner
- Detail oriented and take pride in your ability to produce accurate work output
- Ability to work independently while being part of our team
- You have a strong sense of urgency and are able to meet deadlines
- Minimum of 2 years of experience in position(s) with similar tasks
- Experience with postage meters is a plus

**Job Type**: Fixed term contract
Contract length: 12 - 15 months

**Salary**: $44,588.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- MS Excel: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: Hybrid remote in Concord, ON

Expected start date: 2023-05-15



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