Csr (Customer Service Representative)

3 weeks ago

Concord, Canada Dellcom Aerospace Full time

_Customer Service Rep./ Junior Buyer _
**Dellcom Aerospace** sets the standard in advanced manufacturing for innovative, on demand solutions. We provide our customers with quality, rapid response and peace-of-mind, every time.

Are you interested in joining a progressive and growing Company?

Join us as a

**Customer Service Representative**

We are looking for you

Our **Customer Service Representative **is a problem solver, professional, courteous. and delivers quality customer service with informed decisions. As a member of our team, you are a direct link to customers and are responsible for timely processing of orders; requests; and acting as the liaison between customers and internal departments. You support and ensure product delivery and customer satisfaction.

**Your Objective**:

- Process sales orders, ensuring documentation accuracy and completeness.
- Ensure customer orders are accurately and timely managed/maintained; follow up on variances.
- Work closely with internal departments to communicate customer needs
- Track and communicate service information, liaising with customers to ensure that all reporting and customer requirements are communicated in an accurate, timely manner.
- Handle complaints and provide appropriate solutions in a timely manner.
- Create and maintain sustainable relationship of trust with customers.

**Your Benefits**:

- Competitive wages based on experience
- Monday to Thursday work week (10 hour days)
- Health and Dental Benefits, Life and Critical Illness Insurance
- A driven, passionate supervisor and great co-workers

**Success Requires**:

- Completion of an Office Administration Diploma or related discipline.
- Combinations of experience and relevant courses will also be considered.
- Two to Three years related customer service experience.
- Experience in a manufacturing environment an asset.
- Aerospace background and/or knowledge is a significant advantage.
- Proficiency with Microsoft Office programs is a requirement.
- Solid communication and interpersonal skills.
- Attention to detail, time and priority management are necessary for success.
- Ability to work in fast-paced environment, continually adapt to change and work under pressure
- Please note all employees must provide a clean criminal background check upon hire.

We thank all applicants for their interest. Only those selected for interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please help us know your eligibility to work in Canada by telling us if you are a Canadian Citizen, Permanent Resident of have an Open Work Permit

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2023-04-14

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