National Office Contact Centre Representative

3 months ago

Ottawa, Canada CFMWS Full time

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.
**SISIP FINANCIAL**
A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.
**THE ROLE**
**QUALIFICATIONS** Education, Certifications and Licenses**

College Diploma or certificate in Business Administration or a related field AND some years of experience in a related field

**Experience**

In medical and financial underwriting

In office administration practices and procedures

In proofreading and auditing records/files

In data entry, data manipulation, record keeping and retrieval techniques

In preparing reports In a call center environment (inbound and outbound)

In drafting correspondence and reports In maintaining electronic and manual filing systems

In client service

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
**RESPONSIBILITIES**
Coordinate correspondence responses and enquiries including researching for reference documentation, monitoring, re-directing and following up on correspondence and enquiries, draft and edit correspondence, reports.

Coordinate with insurance companies to address issues related to rules, regulations and procedures.

Provide information on the status of a client’s account and reply to clients on matters and questions.

**OTHER INFORMATION** Language Requirement**:
Bilingual (English and French) Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

**Start Date**:November 18, 2024

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

The selection process will be done virtually.

Relocation benefits will not be provided.

Salary plus Employee Performance Plan.
**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

**Perks**: Discounts through CF One Member Appreciation.

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS12304

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