Contact Center Representative

7 months ago

Ottawa, Canada FYidoctors Full time

**Why You Should Join Us**:
We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

Join our team at FYidoctors and help us have a meaningful impact on people's lives while also having fun doing it

**How You'll Benefit**:

- Excellent wages including quarterly bonuses
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career

**Why We Need You**:
Our clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Contact Center Representative**.**

You will play a critical role within FYidoctors by delivering world-class service to our patients. As our newest you will be responsible for the retail and repair of eyewear products as well as follow-up care. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

This position is a **full-time permanent position** working up to **30-40 hours per week Monday to Friday.**

**What Will You Be Doing?**
- Offer excellent customer service in our Contact Center
- Scheduling appointments, sending and receiving referrals for our clinics
- Acting as liaison between clinics in the Ottawa area
- Billing the patient, their medical service provider and other third parties
- Upholding excellent customer service standards using your charisma and problem-solving skills

**What Do You Bring?**
- Ideally, you will have customer service and call center experience
- Confidence working in a fast-paced environment
- A high level of comfort using technology and computers with solid proficiency in MS Office Suite
- A professional, approachable manner and a love of meeting and interacting with people

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities

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