Bilingual Fulfillment Operations Specialist
3 months ago
**Responsibilities**:
- Support assigned portfolio of vendors through day-to-day order management needs
- Monitor and support a variety of order processing flows including standard order entry, custom processes, and technical order flows
- Address orders blocked by technical anomalies; log bugs with development team and see through to resolution
- Collaborate with development team on bug resolutions, back end related tasks and enhancements
- Contribute to regular vendor reviews; a measurement of vendor success rates and opportunities
- Identify key trends and opportunities using data analytics, to identify actionable areas of follow-up or investigation
- Analyze individual and team dashboards of key performance indicators (KPIs) and diagnostics to measure performance against Global Fulfillment business goals
- Contribute to documentation resource initiatives for vendors, team processes and cross functional information sharing
- Collaborate with Vendor Relations team on volume spikes, order issues and SLA accuracy
- Maintain a timely queue of vendor requests, with a response time within 24h
- Support the Support Operations team with any vendor related inquiries
- Maintain accurate order fulfillment estimates and shipment reporting
- Manage vendor float balances to ensure sufficient funds are available for order placement by monitoring order volumes and forecasting needs
- Drive system and vendor efficiencies
- Additional reporting and admin duties as required
- Support real-time communication of updates and/or issues with key internal stakeholder teams
**Qualifications**:
- 2 years’ experience with e-commerce account management and vendor processes
- Experience with data entry (spreadsheet functions and organization)
- Experience with e-commerce process flows
- Experience with a high volume of orders and order management
- Vendor management experience
- Proficient in MS PowerPoint, Excel, and Word
- Excellent interpersonal skills
- Experience with drawing insights from data reporting dashboards
- Exceptional oral and written communication skills
- Strong attention to detail
- Excellent analytical skills to solve problems
- Bilingual in English and Spanish
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