Dynamic Fulfillment Operations Specialist

1 week ago

Toronto, Ontario, Canada Topson Downs of California, LLC Full time

Job Summary

We are seeking an experienced Dynamic Fulfillment Operations Specialist to join our team at Topson Downs of California, LLC. This role will be responsible for ensuring the timely fulfillment of all orders across various channels of distribution.

About You

You have a minimum of 5 years of industry experience in an Allocation/Fulfillment/Replenishment function and possess excellent communication skills. You are proactive, able to self-manage, prioritize tasks, and act with autonomy and limited supervision.

Key Responsibilities

  1. Manage orders from entry through shipment confirmation, ensuring orders are fulfilled and shipped on time.
  2. Create and maintain all new item creations, PO creation and replenishment orders working closely with customers buying and fulfillment teams.
  3. Communicate any order file allocation issues in a timely manner with the appropriate stakeholders (Sales, Accounting, Production, 3PL Warehouse, etc.) and champion the corresponding solutions.
  4. Track product flow against order shipping dates; partner with planning and production to achieve on-time shipping; communicate any delays or issues to Sales/Customer.
  5. Liaise with EDI CSR to validate the complete, accurate and timely processing of all EDI transactions.
  6. Direct and support the automatic and manual allocations/picks for their accounts and communicate any workflow disruptions to the necessary stakeholders for resolution (inc. 3PL WHSE & external customers & transportation companies).
  7. Analyze and manage automatic replenishment (AR) programs – managing ladder plans (pre-season projections/in season re-projections), detailed size/color selling analysis, inventory levels, and store-in-stock status.
  8. Communicate pre-season and in-season projections, budgets, and inventory needs both internal and with customer buying and fulfillment teams.
  9. Manage any DSV Ecom programs including sample requests, uploads of imagery and copy and on-hand inventory levels working closely with sales and customers.
  10. Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests.
  11. Analyze and resolve customer concerns based on established and new procedures.

Requirements

  • Minimum 5 years of industry experience in an Allocation/Fulfillment/Replenishment function.
  • Ability to self-manage, prioritize tasks, and act with autonomy and limited supervision.
  • Excellent communication skills, reactive and proactive.
  • Problem-solving ability.
  • Proficiency with an ERP system (Microsoft AX preferred), Retail Link, CommerceHub, and MS Office programs with an emphasis on Excel.
  • Ability to build strong and lasting relationships with accounts as well as co-workers.
  • Ability to multi-task and manage a large account-base.
  • Apparel industry experience with both retail and wholesale environments preferred.
  • Bachelor's Degree preferred.

Estimated Salary Range: $80,000 - $110,000 per year.

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