Fulfillment Operations Manager

7 months ago

Toronto, Canada JENNY BIRD Full time

**Employment type: Full
- time, **_1 Year Maternity Leave_

Hi, I'm Emine from JENNY BIRD. I'm the Operations Sr. Manager and we are looking for a Fulfillment Operations Manager to join the team. I have been with the company for over 5 years and started as a part-time Fulfillment Coordinator. I support our growing DTC and B2B Channels. It has been a very exciting time
This role oversees aspects of the organization's operations, including logistics, and distribution across all channels. You will manage fulfillment and uphold our daily standards of operational excellence, by ensuring orders are processed accurately and efficiently. In this role, you will report to me and manage the Fulfillment Coordinator, and will work closely with the Operations, Wholesale, and Client Care teams.

Our company culture thrives on supporting and uplifting each other and it is reinforced in all our day-to-day interactions. You are perfect for this role if you consider yourself a go-getter who's highly analytical and detail-oriented and interested in joining a dynamic and growing team.

**The Opportunity**:

- Manage North America 3PL operations. (2 locations - Brampton, ON and North Bergen, NJ). This includes fulfillment, receiving and reverse logistics.
- Manage the coordination of freight movement, including documentation, compliance, system updates, and internal communication.
- Prepare export documentation for cross-border shipments including commercial invoices, CERS forms, and EEI/SED forms.
- Manage all e-commerce and wholesale orders through the ERP system, ensuring timely fulfillment of all:

- Manage the movement of orders from order entry on the wholesale platform to processing on the ERP system, and then fulfillment at 3PL.
- Oversee fulfillment of marketing orders and product replacements.
- Oversee fulfillment of boutique orders for wholesale partners.
- Ensure vendor compliance by reviewing vendor guides and utilizing vendor systems to track, route, and complete purchase orders.
- Manage wholesale trims inventory and barcode/label ordering for majors.
- Collaborate with the inventory team to advise on cancellation dates for purchase orders.
- Ownership of the EDI platform used daily, including exporting and routing purchase orders.
- Report every week to the internal team on 3PL performance (SLA times, volume etc.).
- Communicate order issues to the Client Care team, such as inventory shortages, or last-mile issues.
- Maintain cross-functional relationships with all internal teams.
- Refine workflow and offer recommendations to improve operations' productivity, quality, and efficiency.
- Oversee creation, implementation, and maintenance of all standard operating procedures on outbound logistics.
- Motivate and manage the Fulfillment Coordinator.

**What you bring to the table**:

- Bachelor's degree in business or relevant field of study.
- 2+ years of experience in operations management or related fields.
- Experience with ERP, 3PL, EDI Systems.
- Proven ability to prioritize and balance multiple tasks at once while working within tight timelines and can quickly adapt to changing priorities.
- Self-starter who can manage and coordinate projects and initiatives from start to finish.
- Exceptional interpersonal skills: the ability to communicate effectively at all levels throughout the organization.
- Flexible and able to thrive in a fast-paced environment through self-prioritization.
- Strategic thinker who makes data-informed decisions.
- Collaborative team player who can brainstorm with others.
- Excellent analytical and mathematical skills with strong business and financial acumen.
- Strong proficiency in Microsoft Office, especially MS Excel.

**The Interview Process**

Step 1: Phone screen with a team member from JENNY BIRD

Step 2: In-person interview with Emine from JENNY BIRD, Operations Sr. Manager

Step 3: In-person interview with Sara, VP of Supply Chain Operations

Step 4: Conduct References

Step 5: Offer

**Perks at Jenny Bird**:

- 3 weeks' vacation + 3 float days + Summer Fridays (we close the office early at 1 pm).
- Your birthday off
- Perks on JENNY BIRD products

**Location**:

- We have flexible working arrangements for the team. This role requires you to be in the office 1-2 days a week.
- Our office is in downtown Toronto at 507 King Street East.

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

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