Membership Manager

3 weeks ago

Toronto, Canada Soho House & Co. Full time

**The Role**

At Soho House the Membership Manager is responsible for directly supervising and organizing the meetings, processes and initiatives required to generate, maintain and grow the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity of the membership committee and taking an active role in members' events and benefits. Oversees membership department and staff, supports Membership Director. Supports management team as needed.

**Main Duties**
- Act as the face of the House to members, creating solutions and responses for all inquiries
- Collaborate with the Head of Membership and Communications to support member retention
- Connect and network with the local creative community to build awareness about the House and support new member acquisition
- Monitor atmosphere and ambience; leveraging data and member feedback to inform and refine the member experience
- Contribute to inter-departmental collaboration to create and maintain a thriving membership community
- Host coffee chats, dinners, member introductions, committee meetings and events to ensure a consistent connection with the membership
- Manage member behavior, compile daily reports, action member follow-up, and escalate to People & Development partners when necessary
- Facilitate access to the club for visiting high profile members and curated guests
- Required to spend time daily on the floor of the relevant House, supporting members and colleagues
- May require working beyond normal office hours, including nights and weekends, depending on business needs

**Requirements**:

- A long-term city resident with extensive knowledge of the local area. Knowledge of local politics and has a personal network of contacts in different industries including but limited to; film, television, music, media and culinary, etc..
- Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the Toronto area.
- A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills.
- A charismatic, confident creative individual with in depth knowledge of local market place.
- Experience with dealing with celebrities and high-profile events.
- Ability to work effectively under time constraints and deadlines.
- Ability to create strong relationships with guests, members, and staff.

**Benefits...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Health Care: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full
- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

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