Director of Membership Services

3 months ago

Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

**Posting 24-45**

**Director of Membership Services**

Administration Unit, Membership Services Department
- Permanent Position, Category 3 - Hiring Range $169,733 - $185,471_

Reporting to the Registrar, the Director of Membership Services will provide strategic leadership, coordination and management for the Membership Services Department including Evaluation Services, Client Services and Membership Records.

**Responsibilities**:

- Establish Department program objectives, priorities and an implementation plan for achieving objectives within specified periods of time.
- Determine Department priorities and coordinate the work of the several units within the Department ensuring professionalism, accuracy, timely completion and an equitable distribution of work in effectively accomplishing the objectives of the Membership Services Department.
- Establish and maintain efficient and effective Department procedures, train and orient new managers and communicate performance standards for the Unit including regular evaluation of performance of managers and staff.
- Maintain and co-ordinate updated information on Department policies and procedures
- Establish key performance indicators for Department responsibilities and processes.
- Develop strategies for continuous improvement across Department responsibilities and processes.
- Prepare regular management reports and data collection for the Registrar.
- Communicate with the Registrar with respect to any significant observations or information such as changes in teacher certification policies in other jurisdictions and significant changes in service needs.
- Act as a resource to the Registrar, the governing council, the membership, the public and officials from other jurisdictions relating to teacher membership services.
- Provide advice to the Registrar on the handling of specific cases or general policy issues
- Actively contribute to the success of the Senior Leadership Team providing executive leadership to the whole organization
- Represent the Registrar and College teams in stakeholder meetings and consultations where appropriate
- Interpret and communicate Council, administration and human resources policies to Department managers and staff.
- Manage the Membership Services Department related budgets.
- Initiate and implement membership services that meet client needs, provide flexibility and are adaptable to changing circumstances.
- Plan and project for long-term service delivery in light of trends in service demands.
- Participate on College committees, working groups and consultations that have an impact on the membership services department.
- Coordinate and oversee implementation of regulatory changes in collaboration with departments across the College.
- Other duties assigned by the Office of the Registrar

**Qualifications & Experience**:

- Membership or eligibility for membership in good standing with the Ontario College of Teachers is required
- Minimum 5 years of experience leading and overseeing major educational changes or initiatives in the Ontario education system
- Understanding of and experience with quality teaching and learning for student safety and well-being
- Excellent written and oral language proficiency
- Proven education leadership across an organization or across the province
- Evidence of expertise in EDI initiatives and efforts in broad EDI changes
- Knowledge of teacher qualifications and how they benefit student safety and well-being in the classroom, school and system
- Leadership in a membership service-related role
- Results orientated and data-driven leadership
- Continuous improvement approach to teamwork and leadership
- Bilingualism is considered an asset in this role

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

The College’s mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received rela

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