Membership Coordinator

7 months ago

Toronto, Canada Museum of Contemporary Art Full time

**Description**:
The Membership Coordinator plays a crucial role in the day-to-day functions of MOCA’s Membership program. Working with the Marketing Manager to ensure the sustainability, functionality, and growth of the museum's membership program.

In this role, the Membership Coordinator will develop strategies and implement projects, programmes, and events aimed at recruiting, retaining, and improving MOCA's Membership program. They will also utilize the museum's Customer Relationship Management (CRM) platform to support both the membership program and Members on a day-to-day basis.

**Key Responsibilities**:

- Support the Marketing Manager in the development and coordination of revenue generation, marketing, evaluation, reporting, and stewardship strategies to strengthen and grow MOCA’s membership programme
- Oversee the day-to-day coordination of the MOCA membership programme
- Serve as liaison between the museum and its Members, answering queries in a timely fashion, providing information on membership levels and associated benefits
- Update and maintain membership records on a consistent basis
- Work across departments to develop and coordinate a programme of innovative, engaging, and high-value member benefits, including special receptions and events inspired by and connected to MOCA’s exhibition programme
- Manage the membership budget and process membership-related financial contributions and receipts
- Maintain accurate records in our CRM database
- Undertake detailed tracking of all membership-related activity and interactions
- Produce trend reports and projections to support membership growth
- Ensure privacy and data quality controls
- Participate in and support additional organizational projects, initiatives, and campaigns as requested
- Coordinate Membership events with the Development team and Marketing Manager
- Support the cultivation and identification of donor prospects in the membership program
- Create and disseminate compelling membership cultivation, solicitation, renewal, and stewardship materials
- Edit image assets and create templates for various platforms
- Occasional evening/weekend work will be required

**Skills, Knowledge and Expertise**:

- A minimum of two years hands-on experience in coordinating membership, marketing, and/or annual giving campaigns
- A minimum of one year of experience with event planning and coordination
- A minimum of two years of customer service experience
- Strong copywriting and editing skills
- Conflict resolution and de-escalation skills
- Proven ability to successfully develop, cultivate, solicit, close, and steward memberships and/or donations
- Experience with relational databases and/or CRM platforms, such as DonorPerfect and Agile Ticketing Solutions
- Familiarity working with budgets and creating financial reports
- Outstanding social and relationship management skills
- Highly effective written and verbal communication skills
- Demonstrates an interest in contemporary art

**Benefits**:
Health, Dental, Accidental Death and Dismemberment, Long Term Disability, Attractions Ontario Benefits and Toronto Attractions Council Benefits

**About Museum of Contemporary Art**:
**Vision**:
The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists. A place for everyone to explore that provokes ideas and discussion and challenges the current cultural moment.

**Mission**:
Artists, relationships, and experimentation are at the centre of everything we do. MOCA Toronto presents rotating exhibitions and programmes that prioritize twenty-first-century artistic production, primarily through commissioning new work. We foster active dialogue, participation and celebrate complexity; in order to serve as an inclusive cultural hub in this hyper-diverse city and world.

**Values**:

- Equity, inclusion, and access
- Artist-centered, interdisciplinary and process-oriented
- Critical conversations and transformative work at our core
- Reciprocal and relationship-based
- Locally rooted and globally connected
- Courage and Responsibility

**Brief History**:
MOCA is a twenty-year-old institution that has experienced numerous iterations over the years. However, two main aspects have remained constant:

- The institution has served as an important gathering space in Toronto and Canada for artists to experiment, celebrate complexity, and offer thought-provoking responses to the current cultural moment
- MOCA has been and is constantly evolving and expanding with our times

In September 2018, MOCA moved into the Auto BLDG, a purpose-designed home in a former industrial space at the heart of a new neighbourhood in the Lower Junction.

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