Membership and Events Coordinator

5 months ago

Toronto, Canada TO Corporate Services Full time

**MEMBERSHIP AND EVENTS COORDINATOR**

In the position of Membership and Events Coordinator, you will be responsible for managing and coordinating all membership support and administration for a small national association, as well as assisting with coordinating meetings and events. Duties may include but are not limited to the following:
**Membership**
- Tracking member renewals and engaging with lapsed members
- Coordinating new and existing member invoicing
- Updating the Membership page on the website as needed
- Communicating with new/existing members as well as potential members.
- Coordinating and onboarding new members.
- Updating the database management system and maintaining engagement logs
- Coordinating membership surveys, recruitment, and referral campaigns
- Coordinating member benefits and member affinity programs
- Assisting with maintaining member-only web portal and events
- Creating posts and communications, eblasts and newsletter content on membership updates, news and events
- Measuring and tracking membership engagement, growth and retention
- Providing reports on membership statistics and financial as required
- Addressing queries from members related to membership renewal, invoicing, registration of events, EP courses etc.

**Administrative/Events**
- Scheduling and preparing meetings
- Creating agendas, scripts, PowerPoint presentations, memos and other supporting documentation
- Taking Board and committee minutes where necessary
- Assisting in the production and execution of national and chapter events
- Supporting events logistics and marketing
- Venue sourcing, communications (internal, external and with third-party contractors) and registration management
- Coordinating speaker and instructor onboarding, communications and logistics
- Managing online or in-person event registrations
- Attending events and managing onsite logistics, F&B, A/V, speakers, etc.
- Tracking revenue and costs, and assisting with final reconciliations
- Assisting in the creation and execution of podcasts
- Attending chapter committee meetings
- Assisting with editing of audio and video content

**Administration**
- Participating in daily calls with other staff
- Providing technical/admin assistance as needed
- Other duties as required
- Combination of working from home, office and onsite at events
- Willingness to travel if required

**What we’re looking for**
- 3-5 years of experience in a membership and/or customer relationship engagement-related role.
- 3-5 years of experience in a events-related role.
- The ability and confidence to quickly gain trust among a broad variety of stakeholders and build enduring relationships with new and existing members and partners across a vibrant national association community.
- Excellent interpersonal, relationship building
- Impeccable verbal and written communication skills.
- The ability to handle and prioritize many projects simultaneously.
- Excellent organizational skills and the ability to thrive in a fast-paced environment.
- Flexibility and ability to work on multiple projects simultaneously.
- Ability to work autonomously.
- Excellent command of spoken and written English and French
- Willingness to travel as required.

**What would give you an advantage**
- Experience with managing a CRM and/or building partnerships across networks.
- A background in event planning
- Experience with regional and/or international non-profit organizations.
- Fluency in French

**What we offer**
- Small, fun, and supportive team
- Family-friendly, international work environment
- Independence, autonomy, and flexibility
- Impactful work
- Opportunities for growth and professional development

**Diversity statement**

We welcome and encourage diversity among applicants, and do not discriminate against any potential applicant based on their race, ethnicity, sexual orientation, or gender.

**Salary**: $45,000.00-$47,500.00 per year

**Benefits**:

- Dental care
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M4V 1L5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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