Regional Coach/regional Manager

6 months ago

Toronto, Canada FYidoctors Full time

Reporting to the Senior Director of Eastern Canada, the Regional Coach/Regional Manager will be responsible to oversee, provide leadership and coaching to a group of optometry practices, in Toronto and surrounding areas.

**What Will You Be Doing?**
- Contributing to consistent, high quality patient experiences in a multi-unit, cross-functional environment encompassing retail, manufacturing/lab, and doctor services in order to deliver the key results of the organization.
- Preparing the organization for quality improvement by advising on activities such as team building, interpersonal communications, meeting facilitation, and coaching and leadership skills.
- Providing effective on-the-job training and guidance to team members, making use of company-provided programs. Deliver clear, motivating, and constructive feedback in a timely manner.
- Analyzing store financial data and make recommendations for improvement to a practice’s retail business and profitability.
- Ensuring consistent campaigns and communications across consumer engagement points. Reinforce the vision and brand initiatives of FYidoctors across all touch points.
- Coaching employees to better understand how their practice can continuously improve, observing practice operations and opportunities for change. Help practices to collect and use data to assess the effectiveness of certain activities.
- Helping practices plan for and manage change by setting goals, strategizing, and problem solving, and assist by providing tools and support through challenging situations.
- Driving strategic growth and revenue with a strong regional focus.
- A minimum of five years’ experience in a retail or hospitality team management setting across multiple business locations.
- A minimum of four years’ experience in a leadership or managerial role.
- Business diploma and/or degree preferred.
- Excellent coaching and personnel development skills; Excellent team building and management capabilities.
- Ability to set clear goals, establish accountabilities, and create a motivating and positive work environment.
- General PC knowledge including Microsoft Office suite (Word, PowerPoint, Excel, and Outlook)
- Must be able to travel throughout the region on a weekly basis.

**How You'll Benefit working at our Home Office**:

- A comprehensive total rewards package, including two free pairs of glasses and lenses per year
- A coaching culture that fosters ongoing growth and development opportunities
- A people-first culture, (but dogs are also welcome)
- An organization that gives back locally and nationally, and supports you in doing so as well

**Why You Should Join Us**:
Our purpose is to enhance the lives of our patients. If you get excited by the opportunity to be part of a team that strives to put the patients at the center of everything we do, and have fun while doing it, then you belong with us Our doctor-led, patient first, approach has helped us rapidly grow from 30 locations to over 300

We could not have gotten here without our fantastic people, who now number more than 3,000 and serve patients across the country. We are committed to FYidoctors being more than just a place to work and are intentional about our values of opportunity, diversity, equity and inclusion in the environment we create for our team members to thrive.

At FYi, we hope you'll grow as a professional and as an individual, knowing you can come to work each day, have a meaningful impact on people's lives and have fun doing it.

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