Regional Manager

6 months ago

Toronto, Canada hearinglife_Canada Full time

**SCOPE**:
Reporting to the Divisional Sales Director, the (Interim) Regional Manager is accountable for meeting sales targets, continuing to maximize all sales opportunities while facilitating exceptional client experiences that align with professional clinical standards within their designated region. The (Interim) Regional Manager must lead, train and coach the teams to execute all company strategies effectively and be role models of our mission of “Helping more people hear better.”

**SUCCESS CRITERIA**:

- Consistently meet/exceed sales targets for the region.
- Customer facing, ensure clients have a positive experience in the clinic.
- Prioritize team development through coaching, training, and performance development plans.
- Ability to people manage with staff planning and recruitment efforts.

**RESPONSIBILITIES AND KEY ACTIVITIES**:
**Management**:

- Conduct coaching of the clinic staff and provide acknowledging and developmental feedback to staff, build performance development plans, and follow up milestones.
- Develop and execute training plans to foster continued development and exceptional performance in collaboration with the HR group.
- Evaluate regional staffing needs and determine immediate and future needs plan.
- Build succession plans and bench strength within the region.

**Drive Business**:

- Use the HEAR Client Journey and subsequent client expectations in daily actions and coach to these expected behaviors in regional clinics.
- Supports clinics in resolving customer service issues in a positive and professional manner for a win/win outcome.
- Passionate and knowledgeable of all Demant products; know and share all aspects of product information to clinic teams; Transfers all brand knowledge and inspire all clinic teams to become Brand Ambassadors.

**Operational/Functional**:

- Sales Management
- Analyze and review all KPI & sales reports and action the necessary steps to maximize per provider productivity opportunities; validate these actions during clinic visits.
- Clinic Visits:
- Prepare & plan for regular clinic visits, prioritizing high volume and underperforming clinics using Active Schedule Management.
- Plan to attend a minimum of three (3) Morning Huddles per week.
- Complete a Site Visit Report with an evaluation of the clinic & follow up actions to be taken by clinic team.
- Expense & Inventory Management
- Monitor and manage controllable expenses in clinics, such as supplies, equipment, payroll, staff expenses & maintenance.
- Ensure all clinics are following all inventory handling procedures in an accurate and timely manner.

**REQUIREMENTS, EXPERIENCE AND CONSIDERATIONS**:

- University/College Degree in a relevant field.
- Minimum 5 years’ experience in a sale, healthcare related field (Optical, pharmacy etc.) and/or client focused industry in a multi-unit management capacity.

**REQUIRED BEHAVIOURS**:

- The incumbent is required to behave in accordance with our Demant Values:
- We create trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
- We are team players - We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
- We create innovative solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

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