Reservations & Group Coordinator
3 days ago
**Why Work With Us**:
The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience We offer our employees a fun and professional work environment with training and career advancement opportunities. Our benefits are truly amazing - here is a sample of the perks we offer:
- Life and Leisure Program
- Health Benefits
- Access to the Hotel's Fitness Center and Pool
- Free Meals
- 50% Discount at Cinnamon Bear Bar & Grille
- Free Yoga
- An Unbelievable Hilton Team Member Travel Program
**Hours of Work**:Average 40 hours per week, depending on business levels**.**
**Purpose**:
Under the direction and supervision of the Reservations Manager the Reservations & Group is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to hotel standards.
**Primary Duties**:
2. Resolve work-related problems and prepare and submit progress and other reports.
3. Assists and supports the Reservations Manager and the team with any initiatives required to ensure the ongoing success of the hotel.
4. Communicate and work closely with the Sales Department concerning group bookings
5. Answer all guest inquiries promptly, in an attentive, courteous and efficient manner
5. Building of groups in PMS. Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
6. Ensure special handling of repeat and VIP guest’s.
7. Completing the perfect fill process by verifying duplicate reservations and ensuring deposits are received according to the deposit schedule.
8. Works closely with the Front Desk, Reservations and other required departments to completely satisfy the requirements of the booking parties.
10. Assists other office staff during periods of absence and down time.
11. Provides a professional image at all times through appearance and dress.
12. Follows company policies and procedures
13. Other duties as assigned.
**Qualifications**:
- High School Diploma
- Post-secondary Hospitality Education preferred
- 3-6 months previous reservation or front desk experience is required
- Previous customer service in a fast-paced environment meeting and exceeding guest expectations
- Excellent command of the English language - written and verbal. Other languages an asset
- Excellent problem resolution skills operating in a “win-win” fashion for guests
- Excellent communication skills: able to listen, understand, clarify, and confirm
- Excellent Telephone demeanor, professional, courteous and polite
- Great administration skills - writing, filing, tracking, organizing, phone etiquette.
- High aptitude with computer including proficient use of Microsoft Word, Excel, and Outlook
- Knowledge of property management systems, OnQ and WinAI an asset
- Able to multi-task and remain organized and professional
- Excellent grooming with professional image
- Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
- Ability to work independently as well as in a team environment
- Be supportive of creativity and innovation, and be willing to openly embrace change
- Able to work in a cubicle/desk set-up, sitting down for majority of an 8 hour shift
- Flexibility with scheduling allowing for nights, weekends and holiday work as well as possible overtime
- Outgoing, friendly and positive
- Absolutely punctual and professional
- Great knowledge of Whistler area and the property
-
Reservations & Group Coordinator
7 months ago
Whistler, Canada Hilton Whistler Resort & Spa Full time**WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As the Reservations & Group Coordinator you will receive the following benefits: - Life & Leisure Program - Choose...
-
Reservations Coordinator
2 days ago
Whistler, Canada Nita Lake Lodge Full time_Nita Lake Lodge is a true mountain retreat. We strive to achieve our mission of '_delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. _Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort experience with close proximity to...
-
Reservations Coordinator
7 months ago
Whistler, Canada Crystal Lodge Full timeThe Crystal Lodge has an exiting opportunity to join their Sales & Marketing team as a full-time, year-round Reservations Coordinator! This is a great career opportunity for those with experience as either Front Desk Agents and/ or Reservations Agents that are looking to take that next step within their hospitality and sales career. The general scope of this...
-
Reservations Coordinator
6 months ago
Whistler, Canada Nita Lake Lodge Full time**Join Our Team at Nita Lake Lodge!** **Position: Reservations Coordinator** Are you a friendly, professional, and organized individual who loves providing outstanding service? Nita Lake Lodge is looking for a Reservations Coordinator to be the first point of contact for our guests, setting the tone for their memorable experience with us. **What You’ll...
-
Reservations Coordinator
7 months ago
Whistler, Canada Marriott International, Inc Full time**Job Number** 23096969 **Job Category** Reservations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
-
Reservation Coordinator
7 months ago
Whistler, Canada Marriott International, Inc Full time**Additional Information** Pay: $25.50-$27.50/hour **Job Number** 24077323 **Job Category** Reservations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes,...
-
Reservations Manager
2 months ago
Whistler, Canada The Raven Room Full time**Reservations Manager - The Raven Room** The Raven Room is hiring a **Reservations Manager** to join our team! As a locally owned and operated business, we take pride in our inclusive, positive work environment and strong team dynamic. If you are positive, passionate, detail-oriented, and energetic, we want you to help manage our reservations, organize...
-
Reservations Supervisor
3 months ago
Whistler, Canada Nita Lake Lodge Resort & Spa Full time**Join Our Team as a Reservations Supervisor!** We’re looking for an organized, detail-oriented **Reservations Supervisor** to lead our reservations team. In this role, you’ll oversee the day-to-day operations of the reservations department, ensuring accurate and timely bookings, resolving guest inquiries, and supporting our team members. If you’re...
-
Reservation Specialist
4 months ago
Whistler, Canada Premium Experiences Whistler Full timeReservations & Chalet Care Specialist What is it like to be a Reservations Agent at Premium Experiences? It’s more than just managing our reservation systems. We meet and greet each guest, ensure quality control in our luxury properties and go the extra mile so that they have an amazing holiday experience with us here in Whistler. This unique hybrid role...
-
Reservations Team Lead
3 weeks ago
Whistler, Canada Scandinave Spa Whistler Full time**Our Mission** To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values** Authenticity: we are welcoming and genuine. With the...
-
Group Experience Coordinator
7 months ago
Whistler, Canada Gibbons Whistler Full timeBecome a key-player in managing group experiences at Gibbons Whistler as a **Group Experience Coordinator**! You will be responsible for coordinating successful group bookings across all Gibbons businesses. This includes nine F&B venues, The Adventure Group, Adara Hotel, The Spa at Whistler, and Gibbons Festival & Events. Your role includes communicating...
-
Group Experience Coordinator
7 months ago
Whistler, Canada Gibbons Whistler Full timeBecome a key-player in managing group experiences at Gibbons Whistler as a - **Group Experience Coordinator**!**About Gibbons**: **Core Purpose** - Making People Happy**Vision** - To be the most trusted and recommended brand by our team, our guests, and the communities we serve.Our goal is to create a great Canadian company that provides the best work...
-
Group Experience Coordinator
7 months ago
Whistler, Canada Gibbons Whistler Full timeBecome a key-player in managing group experiences at Gibbons Whistler as a **Group Experience Coordinator**! **About Gibbons**: **Core Purpose** - Making People Happy **Vision** - To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work...
-
Reservations Lead
5 days ago
Whistler, Canada Whistler Blackcomb Full time**Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3...
-
Reservations Supervisor
4 weeks ago
Whistler, Canada Il Caminetto Full time**Position**:Reservations Supervisor **Reports to**:Restaurant Director A storied address in the heart of Whistler’s Village, Il Caminetto features an understated, nature-inspired interior design that speaks to the beauty of the spectacular landscape and plays to the authenticity of the location. The regionally focused menu melds local flavours to...
-
Reservations Manager
7 months ago
Whistler, Canada Westin Resort and Spa Whistler Full timeAt Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a...
-
Reservations Supervisor
2 days ago
Whistler, Canada Blackcomb Lodge Full timeSupervise all reservations incoming from different platforms and front desk agents - Perform same duties as workers supervised - Assist clients/guests with special needs - Guest services - Co-ordinate, assign and review work - supervise group bookings and FIT accounts - Ensure smooth operation of computer systems, equipment and machinery, and arrange for...
-
Guest Service Agent
6 months ago
Whistler, Canada Aava Whistler Hotel Full timeNo Employee Housing Available at this time. A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports...
-
Social Media Specialist/reservations Agent
3 weeks ago
Whistler, Canada Blackcomb Snowmobiles Ltd. Full timeWhistler ATV, Blackcomb Snowmobile, Dog sled, snowshoe, Fondue, Snowcoach, a family owned and operated Adventure Company is looking for a candidtate to join our team in assisting with marketing, social media as well as working from our village office working with our customer service team. Work directly with management and reservations in this fast paced,...
-
Guest Services and Reservation Manager
7 months ago
Whistler, Canada Whistler Platinum Full timeGuest Services and Reservations Manager Full-Time Year-round Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivalled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond,...