Reservations & Group Coordinator

5 months ago

Whistler, Canada Hilton Whistler Resort & Spa Full time

**WHY WORK FOR HILTON WHISTLER RESORT & SPA**
The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience We offer our employees a fun and professional work environment with training and career advancement opportunities. As the Reservations & Group Coordinator you will receive the following benefits:

- Life & Leisure Program - Choose from Unlimited Ski Pass, Bikepark Pass, Golf Pass and much more.
- Extended Health Benefits
- Pension Plans Programs
- Complimentary Meals
- Free On-Site Staff Parking
- 50% Discount at Cinnamon Bear Bar & Grille
- Educational Assistance Program - Take courses that will assist with your career development
- An Unbelievable Hilton Team Member Travel Program

**PURPOSE**

The Reservations & Group Coordinator is responsible for supporting the conference services and sales department to maximize revenue; and working collaboratively to support the reservations office to achieve and maximize operational efficiency and customer satisfaction with timely and effective communication. In addition, the Reservations & Group Coordinator is also responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to hotel standards.

**QUALIFICATIONS**
- High School Diploma or equivalent required.
- Excellent command of the English language - written and verbal. Other languages an asset
- Excellent problem resolution skills operating in a “win-win” fashion for guests
- Excellent communication skills: able to listen, understand, clarify, and confirm
- Excellent Telephone demeanor, professional, courteous and polite
- Great administration skills - writing, filing, tracking, organizing, phone etiquette.
- High aptitude with computer including proficient use of Microsoft Word, Excel, and Outlook
- Knowledge of property management systems, OnQ and WinAI an asset
- Able to multi-task and remain organized and professional
- Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
- Ability to work independently as well as in a team environment
- Be supportive of creativity and innovation, and be willing to openly embrace change
- Outgoing, friendly and positive
- Great knowledge of Whistler area and the property

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