Reservations Team Lead

3 days ago

Whistler, Canada Scandinave Spa Whistler Full time

**Our Mission**
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

**Vision**
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

**Fundamental Values**

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

**Expectations**:

- To offer a warm, friendly and professional welcome to guests over the phone
- To assist the Reservations Supervisor in daily Reservations tasks
- To assist the Massage Services department with same day Therapist schedule modifications
- To support and be a role model for Reservations Agents
- To answer phone calls and make bookings over the phone
- To sell and promote the products and services offered by the Scandinave Spa Whistler

**Job Type: Full-Time**

**Hourly Rate**: $22.66

**Benefits**:

- Spirit Pass or Wellness package
- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 3 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff Housing, based on availability
- Flexible Schedule

**Tasks & Responsibilities**:
**Completing the following tasks with positive leadership, keeping the Reservation team motivated and guiding the team to a high standard of service:

- Work alongside the Massage Department to support Massage therapists with Daily schedule needs.
- Ensuring Massage appointments are evenly disrupted to our therapists throughout the day.
- Completing Shift modifications for shift coverage, sick calls and add-on to the massage therapist schedule.
- Assist Reservation Agents with guest calls and complex guest situations.
- Answer guest questions regarding the Scandinavian Baths, Massages Services and other products offered at the Scandinave Spa;
- Complete opening and closing reservations procedures;
- Assist with third party bookings
- Assist the Reservation Supervisor in training of new staff.
- Ensure an equal division of daily tasks within the team
- Assist the Reservation Supervisor in maintaining Customer Service Standards
- Assist Massage Coordinators with Massage Reporting/Tracking
- Assist the Sales and Marketing Coordinator with larger group bookings
- Maintain an orderly and clean environment in reservation area;
- Maintaining an attitude that meets or exceeds the standards set by the Scandinave.
- Assist with hiring and interviews for reservations agent positions.
- Assist in addressing any performance issues with supervisor and manager.
- All other tasks requested of you for the smooth and efficient function of the Scandinave Whistler.

**Prerequisites**:

- Previous experience in call center preferred
- Proficient with Microsoft Word, Excel, and Outlook
- Energetic and positive team player
- Previous leadership experience preferred.
- Must be able to communicate in English in verbal and written form proficiently. French language skills are an asset.
- Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis
- Full time, including weekends and evenings.

WHISPA23

  • Reservations Supervisor

    3 months ago

    Whistler, Canada Nita Lake Lodge Resort & Spa Full time

    **Join Our Team as a Reservations Supervisor!** We’re looking for an organized, detail-oriented **Reservations Supervisor** to lead our reservations team. In this role, you’ll oversee the day-to-day operations of the reservations department, ensuring accurate and timely bookings, resolving guest inquiries, and supporting our team members. If you’re...

  • Reservations Manager

    1 month ago

    Whistler, Canada The Raven Room Full time

    **Reservations Manager - The Raven Room** The Raven Room is hiring a **Reservations Manager** to join our team! As a locally owned and operated business, we take pride in our inclusive, positive work environment and strong team dynamic. If you are positive, passionate, detail-oriented, and energetic, we want you to help manage our reservations, organize...

  • Reservations Coordinator

    6 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge has an exiting opportunity to join their Sales & Marketing team as a full-time, year-round Reservations Coordinator! This is a great career opportunity for those with experience as either Front Desk Agents and/ or Reservations Agents that are looking to take that next step within their hospitality and sales career. The general scope of this...

  • Reservations Manager

    6 months ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a...

  • Reservations Agent

    6 months ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    **WESTIN** - At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...

  • Reservations Agent

    6 months ago

    Whistler, Canada The Westin Resort & Spa, Whistler Full time

    **WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...

  • Reservations Agent

    5 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Reservations Coordinator

    6 months ago

    Whistler, Canada Nita Lake Lodge Full time

    **Join Our Team at Nita Lake Lodge!** **Position: Reservations Coordinator** Are you a friendly, professional, and organized individual who loves providing outstanding service? Nita Lake Lodge is looking for a Reservations Coordinator to be the first point of contact for our guests, setting the tone for their memorable experience with us. **What You’ll...

  • Reservation Coordinator

    6 months ago

    Whistler, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $25.50-$27.50/hour **Job Number** 24077323 **Job Category** Reservations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes,...

  • Reservation Specialist

    3 months ago

    Whistler, Canada Premium Experiences Whistler Full time

    Reservations & Chalet Care Specialist What is it like to be a Reservations Agent at Premium Experiences? It’s more than just managing our reservation systems. We meet and greet each guest, ensure quality control in our luxury properties and go the extra mile so that they have an amazing holiday experience with us here in Whistler. This unique hybrid role...

  • Risk Management Specialist for Industrial Reserving

    1 week ago

    Whistler, British Columbia, Canada If Vahinkovakuutus Oyj Full time

    Are you a math enthusiast looking to apply your skills in a dynamic and challenging environment? If Vahinkovakuutus Oyj, the leading insurance company in the Nordics and Baltics, is seeking a Reserving Actuary to join our team.About the RoleWe are seeking a skilled actuary with a strong mathematical background to work on industrial reserving challenges. Your...

  • Reservations & Group Coordinator

    7 months ago

    Whistler, Canada Hilton Whistler Resort & Spa Full time

    **WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As the Reservations & Group Coordinator you will receive the following benefits: - Life & Leisure Program - Choose...

  • Reservations Supervisor

    2 weeks ago

    Whistler, Canada Il Caminetto Full time

    **Position**:Reservations Supervisor **Reports to**:Restaurant Director A storied address in the heart of Whistler’s Village, Il Caminetto features an understated, nature-inspired interior design that speaks to the beauty of the spectacular landscape and plays to the authenticity of the location. The regionally focused menu melds local flavours to...

  • Reservations Supervisor

    7 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values- Authenticity: we are welcoming and genuine. With the simplicity and...

  • Reservations Agent

    7 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we are welcoming and genuine. With the...

  • Reservations Agent

    3 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we are welcoming and genuine. With the...

  • Reservations Agent

    6 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we are welcoming and genuine. With the...

  • Reservations Agent

    2 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we are welcoming and genuine. With the...

  • Reservations & Revenue Assistant

    2 months ago

    Whistler, Canada Pan Pacific Whistler Full time

    _Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? _ - **Elevate your Hospitality career at Canada’s Best Ski Hotel!**_ Pan Pacific Whistler is looking for a Full time Reservations Agent to support the Reservations operations at our two hotels. Elevate your Hospitality career at Canada’s Best Ski...

  • Guest Services and Reservation Manager

    6 months ago

    Whistler, Canada Whistler Platinum Full time

    Guest Services and Reservations Manager Full-Time Year-round Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivalled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond,...