Guest Services and Reservation Manager
5 months ago
Guest Services and Reservations Manager
Full-Time Year-round
Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivalled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy and our guests’ vacations memorable.
We are hiring a guest-focused Reservations and Guest Services Manager to ensure we provide the highest levels of hospitality and service to our guests and in-house homeowners. Your team is responsible for all guest interactions - trip-design and reservations, concierge services, arrival experience, in-resort assistance, check-out processes, and the post-departure relationship.
What will you be doing?
Guest Experience and Reservations
- Assists guests with all inquiries concerning company services, reservations, hours of operations, directions, etc. in an accurate and timely manner.
- Proactively manage handle-with-care guests, accommodating special requests whenever possible.
- Oversee the team's activities to ensure consistent service techniques for check-in, check-out, and in-home orientations.
- Review and adjust schedules to accommodate the fluctuations of owner and guest stays and requests and ensure the team is supported.
- Resolve guest complaints in person, by phone or through written messages, handling all guest interactions with the highest level of hospitality and professionalism.
- Utilise software programs for guest and internal communication, adding notes, check-in/out functions, adjusting reservations and calendars, changing housekeeping statuses etc
- Execute the tasks of guest services, concierge, and reservations by working scheduled shifts as required.
- Engage guests to complete reviews, respond privately and on public channels as required, and relay property feedback to the Property Services and Owner Relations teams.
Leadership
- Build and maintain good communications and working relationships with all department managers and directors
- Participate in setting departmental goals, work schedules and policies and procedures
- Participate in the Manager on Duty schedule
- Work closely with the Property Services team (Housekeeping and Maintenance) to ensure timely property switches and arrival for our homeowners and guests.
- Participate in regular operations and leadership meetings to keep the team informed of housekeeping and maintenance issues, policy and procedure changes
HR & Payroll
- Recruit, coach and lead the Guest Service Agents and Woodrun front desk team to enhance a positive culture and exceed expectations of our homeowners and guests
- Schedule staff, review hours and complete payroll records.
- Manage individual and group performance expectations and goals, providing coaching and feedback at the individual and team level
What are we seeking?
- Exceptional Guest Service and issue resolution skills vital to success in this role
- Experience working in a luxury hospitality/guest services department
- Hospitality diploma, college degree or two years previous supervisory experience in a hospitality environment
- Proven record of people leadership skills, with an empathetic and caring approach
- Excellent planning and organising skills and clear verbal and written communication skills
- A team player that jumps in with whatever is required; flexible shifts, making beds, delivering supplies or guest luggage
What can we offer you?
- Salary range: $60,000 - $70,000 per year based on experience
- Staff Housing available - private room available
- Small management team where you will have the opportunity to be part of the conversation daily
- A company culture that makes changes based on employee feedback
- Growth opportunities within the company
- A competitive base compensation package based around factors important to you
- Performance-based Bonus
- Recreation Benefit for leisure or ski pass
- Extended Medical coverage
- Tuition Reimbursement
-
Guest Service Agent
5 months ago
Whistler, Canada Aava Whistler Hotel Full timeA Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the...
-
Guest Service Agent
5 months ago
Whistler, Canada Aava Whistler Hotel Full timeNo Employee Housing Available at this time. A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports...
-
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is a leader in luxury hospitality, with a commitment to excellence and a dedication to creating unforgettable experiences for our guests. As a key member of our team, you will play a vital role in ensuring that every guest feels welcome, valued, and cared for.About the RoleAs the Reservations and Core Services Manager, you will...
-
Reservations Agent
6 days ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: At Four Seasons, we believe in creating remarkable experiences for our guests. Our team members around the world deliver exceptional guest experiences through a commitment to luxury with genuine heart. We prioritize a world-class employee experience and company culture to enable our people to excel in their roles. We are a collective of...
-
Reservations and Core Services Manager
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.About the RoleWe are seeking a highly...
-
Reservations and Core Services Manager
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.About the RoleWe are seeking a highly...
-
Reservations and Core Services Manager
1 month ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a...
-
Reservations and Core Services Manager
1 month ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a...
-
Reservations and Core Services Manager
1 month ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a...
-
Reservations Coordinator
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:At Four Seasons Hotels and Resorts, we believe in delivering exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing world-class service and authentic experiences.About the Role:We are seeking a highly...
-
Reservations Coordinator
3 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Role:We are seeking a highly skilled...
-
Reservations Coordinator
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled and...
-
Reservations Coordinator
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled and...
-
Reservations and Core Services Manager
3 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a...
-
Reservations and Core Services Manager
3 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a...
-
Reservations Coordinator
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing personalized service and attention to detail.About the Role:We are seeking a highly skilled Reservations...
-
Reservations and Core Services Manager
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is a leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world create amazing moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our...
-
Reservations Coordinator
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled and...
-
Reservations Coordinator
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled and...
-
Reservations Manager
5 months ago
Whistler, Canada Westin Resort and Spa Whistler Full timeAt Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a...
