Hotel General Manager

5 months ago

Ottawa, Canada Sunray Group Full time

GENERAL MANAGER

Ottawa Sheraton Hotel

An exciting opportunity awaits at a full-service hotel nestled in the heart of a vibrant

and culturally rich downtown Ottawa. Boasting 236 rooms and offering proximity to

iconic landmarks in the Ottawa downtown region, this hotel is the epitome of

sophistication and convenience.

**Full Job Description**

The property General Manager oversees the operations & management of the Ottawa

Sheraton Hotel. The property ia owned & managed by Sunray Group which is one of

Canada’s fastest growing hospitality and development companies under a franchise

license agreement from Marriott International.

The General Manager we are seeking is a strategic thinker, responsible for the

development and timely execution of the hotel business plans as it relates to the

operation of the Ottawa Sheraton Hotel.

performance of the iconic property.

The incumbent will possess a professional personality that will be recognized as being a

mentor and coach, ensuring a keen eye on the development and support of future

talent.

The General manager will lead the operations of all departments to meet financial goals

and achieve set customer satisfaction targets. The General Manager will ensure that all

policies and procedures are followed to uphold Company/Brand standards as related to

the Ottawa Sheraton Hotel.

The General Manager will achieve desired outcomes through alignment of operational

and organizational strategies and as a senior leader possess an exceptional track record

for bringing about positive change in a winning environment.

The General Manager will excel in change management, facilitation and people

management skills allowing for the delivery of operational excellence.

The General manager will direct and coordinate the activities of the hotel operations in

accordance with set policies and procedures and provides leadership to ensure the

achievement of all key performance indicators with a specific focus on the delivery of

exceptionally high of level guest services.

The General manager will utilize strong interpersonal skills and will be the champion in

all matters related to associate engagement.

The General Manager will have the ability to understand current and developing trends.

The General Manager will represent the Company with integrity while promoting it

within the local market and be recognized as a positive ambassador for Sunray Group &
the Sheraton brand.

**Responsibilities and Duties**:

- Responsible for overall property performance including optimizing growth

opportunities within all areas.
- Develops and executes the property business plan.
- Develops and ensures execution of annual financial budget.
- Directs hotel teams in the achievement of all financial and operational key

performance indicators and contribution targets.
- Provides leadership to the hotel revenue generation process, ensuring that proactive

sales plans are in place to achieve overall hotel growth targets.
- Adjusts the hotels’ business plan in response to changing market conditions.
- Reviews and analyzes monthly financial and operating metrics focused on achieving

key performance indicators, including operating income, flow through, RevPAR index,

guest satisfaction, associate engagement, and brand inspections
- Develops and executes multi-year Capital Expenditure Program
- Ensures effective property organizational structures, processes, and procedures to

maintain top of Brand performance.
- Maintains highly productive relationships and partnerships for the benefit of the

company.
- Ensures full compliance with all Sunray Group and Brand policies and procedures.
- Ensures full compliance with all regulatory and statutory regulations and

requirements, including but not limited to health, liquor, labor, environmental and fire

code regulations. Is informed of all changes to regulatory requirements affecting hotel

operations.
- Is an engaged ambassador both internally and externally for Sunray Group & the

Sheraton brand.
- Is fully aware of all brand processes, procedures, and best practices, including

standards, reporting, quality inspections, guest satisfaction measurement, and ensures

compliance and top of Brand performance.
- Participates in Brand site visits and property inspections and is accountable for the

development of corrective action plans as required.

Skills, Knowledge and Abilities Required:

- Exceptional verbal and written communication skills preferably Bilingual

(French/English)
- Has proven success in a similar hotel work environment and must display a strong

room division and food & beverage skill set.
- Excels in team building and the development of results orientated, effective, efficient,

and motivated department leaders.
- Strong leadership and facilitation skills - demonstrated ability to lead and/or influence

others to have a specific impact or effect.
- Understands and demonstrates customer service and works to

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