General Manager

7 months ago

Ottawa, Canada Holiday Inn Ottawa East Full time

**Position Summary**:
The General Manager is responsible for the day-to-day management of a hotel and its staff and is accountable for planning, organizing, and directing all hotel services, including front-of-house (reception, concierge, and reservation) services, rooms/breakfast/meeting rooms operations, and housekeeping. We are seeking an energetic GM for this property with proven leadership qualities.

While taking a strategic view and planning ahead to maximize profits, the GM must also pay attention to details, setting an example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
- Fully responsible for all aspects of all departments - Financial, Sales, Front Office, Housekeeping, Maintenance
- Support and work with all Head of Departments in all aspects of running this hotel.
- Act as ‘Manager on Duty’ at all times - constant communication with all departments and guest. Act as ‘lobby lizard’ during breakfast hours and check-in/check-out hours.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, Medallia feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/Owner.
- Monitor the purchase / indent / requests of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
- Randomly inspecting the rooms/public space/kitchen area to check the stock in hand (quality, par stock levels, expiry etc)
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing with financial analysis of all operational expenses.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
- Create Financial reports on a monthly basis - Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned.

**General Manager’s Standard Operating Procedures**
- WORK SCHEDULE: Normal working hours for a General Manager are considered to be 8 AM to 6 PM, 5 days per week (minimum).
- LOBBY PRESENCE: Must be physically present in the lobby on each work day for a period of time, especially during check in/out. In addition to being present in the hotel lobby area, must greet guests and observe the appearance and conduct of all hotel employees who routinely interact with the public. This standard should also be applied to all department heads. Work closely with FOM.
- INSPECTIONS: Should conduct inspection tours of the hotel (inside and out) on a daily basis. Minimum of 15 rooms per week and keep a record, for review by your supervisors, of each inspection.
- DAILY REPORTS: Review daily reports and to complete a daily accounting work review, focusing on (1) hotel performance vs. forecast, and (2) variances to budget.
- YIELD SYSTEMS: Review the hotel’s rates and availability data as contained in (1) Yield Management Systems programs, (2) the hotel’s Property Management System (PMS) program, (3) the hotel’s Central Reservation System, and (4) those internet sites that require daily on-line maintenance by hotel management.
- WEEKLY DEPARTMENT HEAD MEETINGS: Must hold a weekly department head meeting during which all attendees will review the actual week’s business, forecast and scheduling, and upcoming events. These weekly meetings should be (1) planned in advance, (2) have a prepared agenda to be distributed in advance, (3) giving attendees proper notification, and (4) have recorded minutes.
- SALES CALLS: Make at least 3 sales calls per week (cold calls, appointment calls, etc.). The focus for this standard is to generate NEW business, maintain existing client base, and coach sales staff (see Weekly Sales Activity Report).
- INTERNAL FINANCIAL CONTROLS: Required to adhere to, and maintain, policies related to internal financial controls as presented in the Accounting Procedures and Systems Manual. These controls include primary responsibility for the safeguarding of cash and Hotel revenues.
- COMMUNICATIONS WITH GUESTS: Ensure that all dissatisfied guests are favorably impressed by the Company’s concern for their dissatisfaction. Naturally, the avoi

  • IT Infrastructure Management Expert

    7 days ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job SummaryWe are seeking a highly skilled IT professional to lead our team's technology operations.This role involves managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. Key Responsibilities:Oversee the daily operation of IT systems, ensuring high uptime and performance.Provide timely IT support and...

  • General Manager

    4 months ago

    Ottawa, Canada CARSTAR Canada Partnership, LP. Full time

    Reports ToDistrict ManagerDepartmentCompany Store OperationsJob Summary & QualitiesThe General Manager is the person with sole accountability for the entire operation of the respective facility. The General Manager will manage all aspects of the business from associates to the product used in the work process. It is the General Manager's responsibility to...

  • General Manager

    4 months ago

    Ottawa, Canada CARSTAR Canada Partnership, LP. Full time

    The General Manager is the person with sole accountability for the entire operation of the respective facility. The General Manager will manage all aspects of the business from associates to the product used in the work process. It is the General Manager's responsibility to ensure the success of the facility in all areas of the business. The General Manager...

  • General Manager

    4 months ago

    Ottawa, Canada CARSTAR Canada Partnership, LP. Full time

    The General Manager is the person with sole accountability for the entire operation of the respective facility. The General Manager will manage all aspects of the business from associates to the product used in the work process. It is the General Manager's responsibility to ensure the success of the facility in all areas of the business. The General Manager...

  • General Manager

    6 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    **Position: General Manager**: **Location: 2880 Gibford Drive, Ottawa ON, K1V 2L9**: **Job Type: Full Time**: We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and philosophies to life, and...

  • Restaurant General Manager

    6 months ago

    Ottawa, Canada Gecko Ontario Careers Full time

    Restaurant General Manager Casual Theme - Industry Leader Title of Position: Restaurant General Manager Job Description: The Restaurant General Manager will direct all operations of the restaurant. This includes all facets of restaurant operations, FOH and BOH, in addition to managing P&L cost centers. The Restaurant General Manager is the face of the...

  • General Manager

    7 months ago

    Ottawa, Canada Ram Doors Full time

    **Career Opportunity** **> General Manager** **Do you have exceptional managing skills?** **You feel at your best in a retail environment when you’re the captain of your team?** **Then, this career opportunity is for you!** RAM doors, and The door company Inc has locations in **Ottawa** and **Metcalfe** is in **excellent financial health**, driving...

  • General Manager

    7 months ago

    Ottawa, Canada Paul Davis Ottawa Full time

    POSITION DESCRIPTION Division Paul Davis Ottawa Job Title: General Manager Reports to (Title): CEO Position Summary Do you possess strong leadership skills, capable of driving a team towards a common goal while making a positive impact on your community? Do you thrive in high-pressure environments and enjoy taking calculated risks to achieve success? If...

  • General Manager

    4 months ago

    Ottawa, Canada Cite Parkway Retirement Residence Full time

    All Seniors Care Living Centres, a trusted name in Retirement Living is currently seeking an **General Manager **to join our team at Cite Parkway Retirement Residence located in Ottawa, Ontario. As the **General Manager** you will be responsible for directing, managing, overseeing, and maintaining the overall operations of the residence, both internal and...

  • Hotel General Manager

    6 months ago

    Ottawa, Canada Sunray Group Full time

    GENERAL MANAGER Ottawa Sheraton Hotel An exciting opportunity awaits at a full-service hotel nestled in the heart of a vibrant and culturally rich downtown Ottawa. Boasting 236 rooms and offering proximity to iconic landmarks in the Ottawa downtown region, this hotel is the epitome of sophistication and convenience. **Full Job Description** The...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 5734 Hazeldean Rd, Stittsville, ON K2S 1T1, Canada Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 2880 Gibford Drive, Ottawa ON, K1V 2L9 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 4275 Strandherd Drive, Nepean ON K2J 6E5 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 128 George Street, Ottawa ON, K1N 9N9 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 4048 Carling Avenue, Kanata ON K2K 1Y1 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 4110 Innes Road, Orleans, K4A 3W9 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...

  • General Manager

    7 months ago

    Ottawa, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 780 Baseline Road, Ottawa ON, K2C 3V8 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...

  • General Manager

    6 months ago

    Ottawa, Canada Carling Motors Full time

    Polestar Ottawa Dealership General Manger If you have high energy, a proven track record and the desire to be at the leading edge of Automotive retail, this is the perfect opportunity for you. We are seeking a General Manager with a passion for electric vehicles and a desire to assume a leadership role within a cutting-edge and high-performance new vehicle...

  • General Manager

    3 weeks ago

    Ottawa, Canada Amica Senior Lifestyles Full time

    Job Description: **_ GENERAL MANAGER_** **_ Amica Westboro Park_** **_ Full Time, Permanent_** Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle...

  • Assistant General Manager

    3 months ago

    Ottawa, Canada Arc The Hotel Full time

    **Job Summary** The Assistant General Manager is responsible for participating in the day-to-day operation of the Front Desk, F&B, Housekeeping, Sales and Maintenance. Carries out reporting, trains staff and covers the Front Desk for 40 hours per week. In turn, maintaining high standards of quality, revenue management, inventory cost control and guest and...