Full-time Hotel Front Desk Agent

6 months ago

Ottawa, Canada Les Suites Hotel, Ottawa Full time

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

**ACTIVITIES**:
The duties and responsibilities for the Front Desk Agent include, but are not limited to the following:

- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know suite locations, types of suites available, and rates.
- Use suggestive selling techniques to sell suites and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day suites.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Comply with the Front Office’s Guest Service Experience Standards.
- Comply with the company’s Vision Excellence Program.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate suite maintenance work with the Maintenance Department.
- Report any unusual occurrences or requests to the Manager on Duty.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times.
- Adhere to all health and safety guidelines and standards.
- Other duties as assigned.

**COMPETENCIES WE ARE SEEKING**:

- Previous hotel Front Desk experience.
- Bilingualism (French and English)
- Knowledge and familiarity with local services, attractions in Ottawa.
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- Demonstrated stellar attendance.
- High school graduate or equivalent. Hospitality degree preferred.
- Availability to work day, evening and night shifts any day of the week including weekends and holidays

**Job Types**: Full-time, Permanent

Pay: $23.99-$24.49 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa, ON K1N 9M9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Guest Service: 1 year (preferred)

**Language**:

- English (required)
- French (preferred)

Work Location: In person

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