Current jobs related to Guest Service Manager - Ottawa - The Metcalfe Hotel

  • Guest Service Representative

    3 weeks ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    1 week ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Consultant for our Ottawa** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    3 weeks ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Ottawa area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 weeks ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York...

  • Guest Service Manager

    2 weeks ago

    Ottawa, Canada DoubleTree by Hilton Downtown Ottawa Full time

    **Job Overview** Responsible for delivering exceptional service to every guest by providing memorable experiences and going the extra mile. Collaborates effectively with team members both within and outside the department. Additionally, assists the Front Office Manager in ensuring the Front Office operates efficiently and smoothly. Under the Front Office...

  • Guest Services Manager

    19 hours ago

    Ottawa, Canada RIMAP Hospitality Full time

    **GENERAL SUMMARY**: As a Guest Service Manager at AC Hotels by Marriott, you will oversee all aspects of front office operations, ensuring a seamless and sophisticated guest experience that aligns with AC Hotels refined, European-inspired service philosophy. You will lead the front desk team, handle guest concerns, and drive service excellence while...

  • Guest Services Manager

    4 weeks ago

    Ottawa, Canada Holiday Inn Ottawa Downtown Parliament Hill Full time

    **Job Summary** The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...

  • Guest Services Manager

    3 days ago

    Ottawa, Canada AC Hotels by Marriott Ottawa Downtown Full time

    GENERAL SUMMARY:As a Guest Service Manager at AC Hotels by Marriott, you will oversee all aspects of front office operations, ensuring a seamless and sophisticated guest experience that aligns with AC Hotels refined, European-inspired service philosophy. You will lead the front desk team, handle guest concerns, and drive service excellence while maintaining...

  • Guest Services Manager

    2 weeks ago

    Ottawa, Canada Westmont Hospitality Group Full time

    **Job Summary** The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...

  • Guest Service Manager

    2 weeks ago

    Ottawa, Canada Shoeless Joes Vaughan Full time

    The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...

  • Guest Services Manager

    3 weeks ago

    Ottawa, Canada Germain Hotels Full time

    We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...

  • Guest Service Manager

    3 weeks ago

    Ottawa, Canada The Metcalfe Hotel Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. **RESPONSIBILITIES**: -...

  • Guest Services Manager

    2 weeks ago

    Ottawa, Canada Le Germain Ottawa Full time

    **JOB SUMMARY** With the aim of providing a flawless guest experience, the Guest Services Manager (GSM) is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions in the Front Office: Front Desk, Night Audit, Concierge, Bellmen when applicable. The GSM also serves as a resource to...

  • Assistant Guest Services Manager

    3 weeks ago

    Ottawa, Canada Hotel Alt Ottawa Full time

    **JOB SUMMARY** The Assistant Guest Service Manager (AGSM), under the direction of the Guest Services Manager (GSM) is responsible for assisting with the contribution to the delivery of the highest level of guest service and ensuring that standards are maintained for all position within the Front Office. The AGSM supports the GSM in guiding all front desk...

  • Assistant Guest Services Manager

    3 weeks ago

    Ottawa, Canada Alt Full time

    **JOB SUMMARY** The Assistant Guest Service Manager (AGSM), under the direction of the Guest Services Manager (GSM) is responsible for assisting with the contribution to the delivery of the highest level of guest service and ensuring that standards are maintained for all position within the Front Office. The AGSM supports the GSM in guiding all front desk...

  • Duty Manager

    4 days ago

    Ottawa, Canada Marriott Ottawa Full time

    **DUTY MANAGER** **BE PART OF MARRIOTT OTTAWA’S FUTURE** Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where...

  • Guest Services Supervisor

    2 weeks ago

    Ottawa, Canada Westmont Hospitality Group Full time

    **Position Title**: Guest Services Supervisor **Reports to(Title)**: Guest Services Manager **Department**: Front Office **Location**: Hotel **Job Summary** The incumbent will assist in Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high...

  • Guest Service Agent

    4 weeks ago

    Ottawa, Canada Quality Inn Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests upon arrival with a friendly demeanor. - Manage front desk operations, including check-ins and check-outs. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate records of guest information and reservations using hotel management...

Guest Service Manager

1 month ago

Ottawa, Canada The Metcalfe Hotel Full time

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

RESPONSIBILITIES
- Responsible for achieving the highest level of Guest Satisfaction
- Elicit guest feedback and resolve any issues to ensure 100% guest satisfaction
- Work closely with the other hotel departments in maintaining guest satisfaction
- Maximize room revenue through assisting in implementing & following through on strategic plans
- Recruit, train, evaluate and schedule Guest Service employees
- Coach, develop and mentor all Guest Service employees and work within the hotel’s collective agreement to achieve the highest level of Employee Satisfaction
- Maintain a high level of morale through open communication at all levels
- Prepare weekly staffing schedules based on hotel operations
- Conduct regular departmental meetings
- Promote and participate in The Metcalfe service culture
- Work varying schedules to reflect business needs of the hotel & participate in the MOD rotation including evenings and weekend shifts.
- Ensure all company policies are followed with regards to financial transactions including payroll
- Responsible for achieving budgeted financial goals through managing departmental costs
- Follow the hotel’s purchasing & invoicing system for ordering of departmental supplies
- Lead the Hotel Orientation for all new hires
- Follow & promote all hotel guest safety measures and health & safety standards including strictly following & enforcing all Covid policies and procedures
- Follow Company policies and procedures
- Participate in Social Committee
- Perform other duties and special projects as assigned by the General Manager

QUALIFICATIONS
- Three (3) to five (5) years Front Office experience in supervisory/management role
- Ability to motivate and inspire a team through leading by example
- Strong leadership and training skills
- Excellent communication skills
- Strong problem solving skills and ability to multi-task and work under pressure
- Must have ability to work within a team environment but also under mínimal supervision
- Maintain a professional and positive attitude at all times
- Must be detail oriented with strong organizational skills
- Strong literacy skills both verbal and written
- Must be willing and able to work evenings, weekends and holidays
- Bilingualism in English and French, required

**BENEFITS**:

- Group insurance plan
- Group RRSP and DPSP (Deferred Profit-Sharing Plan)
- F&B Allowance
- 50% employee discount in all our establishments for the employee and 3 guests
- Parking
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Weekends as needed

Ability to commute/relocate:

- Ottawa, ON K1A 1E3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front office: 2 years (preferred)

Work Location: In person