Sales Manager

5 months ago

Ottawa, Canada Les Suites Hotel, Ottawa Full time

**THE COMPANY**:
An established hotel and team that delivers results and is focused on a Team First attitude and culture. Consistently recognized as a hospitality leader within Ottawa - Les Suites Hotel Ottawa is an employer that attracts top hospitality talent.

Be part of rebranding Les Suites Hotel Ottawa The hotel is currently in the process of significant capital improvements that will propel this hotel and team to new heights.

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
We are currently recruiting a Sales Manager, who will achieve success in increasing business levels by maintaining existing accounts, developing new accounts and in general implementing sales and marketing strategies via a guest oriented approach which facilitate achievement of budget objectives for total sales, profitability and return on investment, through building strong business relationships and using effective negotiations and sales practices.

**ACTIVITIES**:

- Maximize revenue by selling all facets of the hotel to previous, current and potential clients. Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer requirements.
- Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. Promote hotel services through conventions, trade shows, public relations, etc.
- Grow customer base within set accounts. Coordinate various departments' participation in servicing accounts. Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. Develop and conduct persuasive verbal sales presentations to prospective clients.
- Organize and perform sales blitzes to local area and out of town. Articulate and leverage the benefits of the hotel to close sales opportunities to guests. Travel locally to conduct outside calls, promote the hotel and review competition. Represent hotel at trade shows. Prospecting calls, including those generated by external sources of lead. Where necessary, support marketing efforts such as trade shows, exhibits, and other events. Carry out/organize telemarketing sales, mail-outs and local advertising in accordance within the hotel budget. Cold-call prospects, including those generated by external sources of lead for the hotel Deal with complex customer complaints or enquiries Perform other related duties as assigned Position Requirements
- Works with corporate operations and regional sales & marketing teams to ensure the appropriate hotel implementation of special promotions and sales initiatives.
- Supports the hotel service personnel to enhance guest experience and satisfaction.
- Meet and exceed sales room night revenue goals: monthly, quarterly and yearly
- Exceed monthly goals in each of the following categories: site inspections, sales calls, entertainment, prospecting and referral quotas
- Assist in creating Request for Proposal (RFP) responses to potential clients
- Identify and execute key action steps each quarter that will achieve booking goals
- Stay familiar with industry trends via appropriate publications/trade memberships
- Able to think strategically to maximize our group potential over required periods to include use of meeting space for meetings and events. Arrival and departure patterns that fit with the hotel business needs
- Attend/participate in hotel committees, staff meeting
- Follow up on Groups to ensure customer satisfaction
- Report all unsafe, unhealthy conditions within the workplace.
- Other duties as assigned by the DOS & General Manager.

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