Manager, Customer Comms

2 weeks ago


Toronto, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

We are looking for someone who has experience in business and frontline communications, project management, is passionate about their work and self-motivated. They work with a strong focus on process, flawless execution and transparent and effective communication. The individual will have experience in a fast-paced environment and can work with and influence others at all levels across the company.

**Key responsibilities include**:

- Represents the brand team, developing reactive service communications in partnership with cross functional partners including comms, control tower, legal and other business partners;
- Support projects that help us deliver on our long-term digital-first and automation plan, including ensuring that requirements are documented, timelines are met and KPIs are achieved;
- Support the implementation of continuous process improvements to maximize efficiencies and reduce friction to the customer;
- Work with partners across the company to build automation and always-on manual communication road map, delivering efficiency and accuracy with a customer-first lens;
- Participate in cross-functional meetings to map the reactive communications journey and align content, timing and delivery vehicles;
- Support the development of presentations, project plans and playbooks;
- Drive issue resolution, always considering the customer experience and minimizing channel and revenue impacts;
- Liaise with internal and external partners to ensure we own the Rogers brand tone-of-voice - delivering clear and simple messages every single time;

**Qualifications**:

- 5 years+ progressive experience in project management and communications;
- Experience working with technical and network teams in a complex organization;
- Advanced writing, editing and proof-reading skills in English;
- Understanding of written French considered a strong asset;
- Proven ability to manage conflicting priorities and to deliver multiple projects to tight deadlines in a fast-paced environment;
- Proactive, solutions-focused, self-motivated and results-driven team player;
- Proficiency with Microsoft Office;

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: None
Posting Category/Function: Marketing & Marketing Communication
Requisition ID: 285201

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Corporate



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