Analyst, Comm.

3 weeks ago

Toronto, Canada Hydro One Networks Inc Full time

**48592** - **Toronto** - **Rotation** - **12 Months**

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

General Accountabilities:

- Commercial & Industrial Customer Relations (CICR) functions regarding customers and generators.
- Understand how customers are set up for billing and payment.
- Understand how a customer's facility/meter data relationships are maintained in the meter data management system and customer information system (CIS).
- Respond to customer enquiries regarding contract process, field service requests, billing, rates and payment matters and other Hydro One initiatives and customer requests to modify existing accounts and services.
- Provide analytical support to Customers, other Hydro One Lines of Businesses, or CICR Supervisor, as required.

Responsibilities include:

- Understand regulatory compliance requirements of OEB Distribution System Code, Retail Settlement Code, IESO Market Rules and Program Rules.
- Assist in the development and implement business processes and procedures required to ensure the integrity of CICR functions
- Maintain customer account/meter data relationship in CIS and coordinate with other teams as required to update information.
- Respond to customer enquiries regarding billing issues, service and account changes, and other Hydro One initiatives. Contact end-use customers and generators regarding billing and payment issues. Forward issues of concern to senior staff.
- Exchange information with outside organizations such as IESO, 3rd party MSP, service providers as directed.
- Some travel may be required (support for offsite presentations and/or customer visits)
- Presentations to other Lines of Business, or customers, to describe our role, rates and regulations
- Perform other duties as required.

Selection Criteria and Essential Competencies:

- Knowledge of engineering principles, economics, and business administration.
- Ability to translate complex electricity consumption profiles, regulatory requirements, and billing calculations into readily understood communications for C&I customers.
- Knowledge of relevant sections of OEB Codes, IESO Market Rules and Program Rules.
- Knowledge of Hydro One's Conditions of Service.
- Knowledge of wholesale market and retail market billing and settlements
- Knowledge of metering, billing and settlement processes.
- Knowledge of load analysis, billing, settlements and customer service.
- Computer programming and data management skills.
- Strong analytical skills.
- Customer service and account management skills plus experience in the use of CIS.
- Four-year university education, or equivalent, in an appropriate field.
- Experience in using software such as MS Office, Access, Visio.
- Experience in load data management systems such as IEE & CIS.
- Excellent communication and writing skills.
- A minimum of two - four years related experience.

**Education**:

- Requires knowledge of economics, engineering principles and business administration associated with wholesale settlement and retail billings.
- Requires a good knowledge of English to effectively communicate with external and internal staff. This knowledge is considered to be normally acquired in and equivalent to a four-year university education in appropriate field or the equivalent level of education.

**Experience**:

- Requires experience in billing and settlement processes.
- Requires anunderstanding of Hydro One customer connection process and load data management.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

**We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2023.**

**Deadline: Dec 4, 2023**

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