Customer Care Manager

2 weeks ago

Toronto, Canada Benecaid Health Benefit Solutions Full time

**Job description**

A part of Green Shield Canada group of companies, Benecaid provides innovative health benefit solutions for the small-mid size companies in Canada. Benecaid has long been recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved. Benecaid sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

**Working at Benecaid**:
Are you passionate about using your customer skills ? Are you detail-oriented and able to see small specifics that others often miss? Do you have experience in the Health Insurance industry?

Reporting to the Senior Customer Care Manager, as a results-oriented customer care manager, we would love to have you on our team as you manage the customer care team.

We are currently on a Hybrid Work Program with 2 mandatory in office days on Tuesday and Wednesday.

**Primary Focus**:
The Customer Care Manager will deliver first class service experience to the customers throughout the customer journey. The Customer Care Manager will lead the Customer Care team by managing, motivating, and developing the Customer Care Representative to respond to inquiries, concerns, and requests effectively, efficiently, and professionally, while ensuring service standards are met, and customer expectations exceed. You will work with the Customer Care team on identifying and implementing continuous improvement ideas and will represent the department in strategic projects.

**Key Responsibilities**:
Leadership:

- Provide leadership and direction to team members ensuring maximum effectiveness, efficiency and profitability including redeploying staff between channels and activities on a real time basis
- Provide guidance, coaching, training, approve business exceptions and inspire the team to perform their best
- Responsible for creating a cohesive team that works efficiently together to optimize the customer experience

Administration & Accountability:

- Conduct regular meetings with staff, review & manage performance, and actively lead & facilitate team engagement activities
- Train new and existing staff to ensure accuracy and understanding and ensure efficient organization of resources
- Recruit high quality employees, look for opportunities of interest/development for staff, reinforce and focus on positives, provide clarity of values, build rapport, strengthen relationships with the team and partners, focus on teamwork and celebrate key successes/milestones

Communication:

- Manage and support cross departmental projects, focusing on increased efficiency and effectiveness that contribute to departmental and corporate goals
- Resolve complex issues, define solutions, communicate timelines and handle/diffuse escalated situations
- Engage directly with clients to lead by example and address spikes in demand

Ad Hoc, Miscellaneous and other duties as assigned

Participate and contribute to relevant management meetings

**Knowledge & Experience**:

- 5-7 years of experience in customer service or in a related role
- Proficiency in Microsoft Suite and Customer service Software
- Insurance industry knowledge with Health & Dental claims/groups is an asset
- For French Bilingual, written and oral communication skills is preferred

**Skills**:

- Proficient in Microsoft Suite
- Self-starter with demonstrated ability to prioritize
- Ability to make decisions independently and collaboratively within a fast-paced team environment
- Excellent verbal and written communication skills
- Ability to work collaboratively as a team
- Ability to deal with change effectively
- Excellent leadership, organizational and interpersonal skills
- Attention to detail
- Self-motivated to effectively multi-task
- Results oriented with a problem-solving attitude

**Education & Certifications**:

- University Degree or a Community College Certificate in a relevant field or equivalent experience
- Other certifications are an asset

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M9C 5L5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Care Manager

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager  High-Rise construction  Toronto, ON$120-$130k base  Great Salary, bonus, Vacation & BenefitsIf you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you.  Our client is a very well-known player in the construction industry with a solid reputation. They are...

  • Customer Care Manager

    Found in: beBee jobs CA - 4 days ago

    Toronto, Ontario, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    1 week ago

    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    2 weeks ago

    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    2 weeks ago

    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Center Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very customer focused and are looking for a customer Care Manager to lead,...

  • Vp, Customer Care

    5 days ago

    Toronto, Canada Toronto Hydro Full time

    We are embracing the challenges of today and creating a high-performing utility of the future through a paced transformation — harnessing the city’s tremendous growth while sustainably modernizing, enhancing the customer experience, and focusing on understanding and supporting key technologies and tools. Toronto Hydro has commenced a multi-phase customer...

  • Customer Care Technician

    6 days ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care Technician Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Technician understands and is committed to the genuine care and outstanding experience of our customers. The Customer Care Technician will report to the Manager, Customer Care and work closely with Site Teams to deliver,...

  • Customer Care Manager

    Found in: beBee S CA - 1 week ago

    Toronto, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Transitional Care Manager

    3 days ago

    Toronto, Canada SPRINT Senior Care Full time

    **Supervisor, Transitional Care** **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help...

  • Customer Care Manager

    6 days ago

    Toronto, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Customer Care Technician

    3 days ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...

  • Customer Care Manager

    Found in: Whatjobs CA C2 - 2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    Found in: Appcast CA A2 P - 2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Customer Care Manager

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...