Customer Manager Canada

3 weeks ago

Toronto, Ontario, Canada Swiss Re Full time

About the Team

The Corporate Solutions Customer Management Team represents all products and solutions to lead the customer experience, sales and business development efforts for a portfolio of strategic customers. We are a collaborative and innovative team working together to deliver a best-in-class customer centric experience. The Customer Manager serves as the Swiss Re Corporate Solutions Client Executive for their assigned portfolio.

About the Role

Your primary responsibility will be to defend and expand business relationships for assigned large corporate customers to maximize our Share-of-Wallet (SOW) and become a strategic partner of choice.

As the point of contact, you will be responsible for the management and development of these strategic customers with complex and global requirements, as well as generating and managing business opportunities across products and geographies and fostering customer relationships with senior management.

Responsibilities:

  • Establish a strong relationship with key decision makers at clients and their brokers to gain an understanding of customer's sustainability, risk management and insurance goals.
  • Manage strategic customer relationship activities by organizing and leading cross functional teams to coordinate all new or renewing business transactions.
  • Use knowledge and influence to develop and drive a clear strategy to deliver Swiss Re solutions to enhance the customer experience.
  • Develop and execute detailed sales plans ensuring support of the end to end customer journey.

About You:

  • University degree or equivalent industry related experience
  • 5 plus years of Customer/Client management or Sales in the large corporate commercial insurance industry including exposure to alternative risk solutions and complex insurance transactions
  • Prefer strong industry knowledge in at least one or more of the following industries: Manufacturing, Technology, Food + Beverage, Energy, Finance, Hospitality, Automotive or Retail
  • Broad industry network with key stakeholders (corporate risk managers, c-suite leaders, brokers, insurance professionals)
  • Results-oriented self-starter with strong entrepreneurial business acumen and strategic vision
  • Excellent communication and negotiation skills with ability to handle conflict and align multiple parties' interests

About Swiss Re Corporate Solutions


Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.


Keywords: Client Manager, Customer Manager, P&C
Reference Code: 128422

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