Customer Success Manager
3 weeks ago
Description
Customer Success Manager
Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the Customer Success team. This position is a remote opportunity in the greater Toronto area. CSMs work proactively with customers to ensure optimal utilization of products and services. They act as the primary post-sales point of contact for customers and coordinate with cross functional teams to ensure the success of each customer. CSMs are responsible for the commercial relationship, which means they secure payments from customers to renew their support contracts and/or subscriptions. Customers are typically medium to large in size, moderate renewal complexity, and have a high propensity to grow. The renewal is evidence that the customer has committed to continue their relationship with the company. The CSM primarily interacts with customers and/or partners via the telephone. On occasion, they may also visit customers face-to-face. They are responsible for not only retaining recurring revenue, but also growing revenue by expanding customer spend. Essential Functions/Key Responsibilities: Land Phase: Work with Transition Manager to ensure successful handoff of customer from the Sales team to the Customer Success team. Execute ‘Welcome” process.-
Customer Success Manager
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Customer Success Manager
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Toronto, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
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