Customer Experience Manager

8 months ago

Toronto, Canada Michaels of Canada, ULC. Full time

Store - TOR-TORONTO/DOWNSVIEW, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Manager

    6 months ago

    Toronto, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    3 months ago

    Toronto, Canada Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** **Job Profile Summary** You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and...

  • Manager, Customer Experience

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 188529 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Banking and Markets** - Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years....

  • Manager, Customer Experience

    9 months ago

    Toronto, Canada Endy Full time

    Endy is looking for a collaborative, curious Manager, Customer Experience to join its Customer Experience team. In this role, you will be responsible for leading, coaching, and managing a team of Customer Experience Specialists to achieve and maintain standards aligned with established KPIs. This role involves overseeing daily operations, workforce...

  • Customer Experience Manager

    6 months ago

    Toronto, Canada Cologix, Inc. Full time

    **_About our Company:_** Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 markets across the United States and Canada along with a carrier-dense ecosystem of 700+...

  • Customer Experience Manager

    1 week ago

    Toronto, Canada Lumerate Full time

    Lumerate is growing rapidly, and we’re searching for a Customer Experience Manager to join us for the journey! **Who is Lumerate?** We are a Toronto-based SaaS company. Our vision is to be the world's most useful and trusted source of information for professionals seeking to understand what's happening in their industry. Our mission at the company is...

  • Customer Experience Manager

    8 months ago

    Toronto, Canada Michaels of Canada, ULC. Full time

    Store - TOR-TORONTO/RIOCAN HALL, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager

    3 months ago

    Toronto, Canada Michaels Full time

    Store - TOR-TORONTO/DOWNSVIEW, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada TD Bank Full time

    **Manager, Customer Experience**: - 417517BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 247 Spadina Avenue **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Manager

    3 months ago

    Toronto, Canada 4D Conference Full time

    **Job Summary** **Duties** - Lead and supervise the customer service team, providing guidance and support to ensure high performance. - Develop and implement strategies to improve customer satisfaction and loyalty. - Analyze customer feedback and data to identify trends and areas for improvement. - Communicate effectively with customers, addressing their...

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada TD Bank Full time

    **Manager, Customer Experience**: - 430725BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 2044 Queen Street East **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Manager, Customer Experience

    7 months ago

    Toronto, Canada TD Bank Full time

    **Manager, Customer Experience**: - 418205BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 443 Queen Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Part Time **Province/State** - Ontario **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Manager

    2 weeks ago

    Toronto, Ontario, Canada The Leadership Agency Full time

    Job DescriptionWe are seeking an experienced Customer Experience Manager to join our team at The Leadership Agency. In this role, you will be responsible for leading our customer support team and ensuring that we deliver exceptional experiences to our customers.

  • Manager, Customer Experience

    1 week ago

    Toronto, Canada VIA Rail Canada Full time

    Reference Number : 609 Status : Permanent - Full-time Annual Salary / Hourly Rate : $79 169 - $97 797 Number of positions to be filled : 1 Application Deadline : 01/12/2025 Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our...

  • Customer Experience Manager

    7 months ago

    Toronto, Canada ATLAS TOOLS AND MACHINERY Full time

    **JOB DESCRIPTION** **Title: Customer Experience Manager** **Reports to: Atlas Experience General Manager** - **Purpose of position**_ Reporting to the General Manger, the Customer Experience Manager (CXM) leads one or more teams of Customer Experience Leads and Customer Experience Associates to deliver the Atlas Experience to customers that is Fun,...

  • Customer Experience Manager

    7 months ago

    Toronto, Canada ATLAS TOOLS AND MACHINERY Full time

    **Title: Customer Experience Manager** **Reports to: Atlas Experience General Manager** - **Purpose of position**_ Reporting to the General Manger, the Customer Experience Manager (CXM) leads one or more teams of Customer Experience Leads and Customer Experience Associates to deliver the Atlas Experience to customers that is Fun, Memorable, Personalized,...

  • Enterprise Regional Sales Manager

    7 months ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Customer Experience Manager

    3 weeks ago

    Old Toronto, Canada COMPASS GROUP CANADA Full time

    Are you a seasoned hospitality professional looking for a new challenge? Compass Group Canada, a global foodservice and support services company, has an exciting opportunity for a Customer Experience Manager in our team.About the RoleWe're seeking a highly motivated and organized individual to manage day-to-day operations for one of our units. As a Customer...

  • Journey Manager, Customer Experience

    7 months ago

    Toronto, Canada Autodesk Full time

    Job Requisition ID # - 24WD79124 Position Overview Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience. The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with...

  • Part-Time Cleaning Position Available

    11 hours ago

    Toronto, Ontario, Canada Manager Full time

    **About the Role:**We are seeking a reliable and detail-oriented individual to join our team as a part-time cleaner. This is an excellent opportunity for someone looking to gain experience in housekeeping and hospitality.**Key Responsibilities:Clean and maintain the cleanliness of Airbnb properties**Requirements:**Availability to work part-time hoursPrior...