Product Manager

3 weeks ago


Toronto, Canada Senior Discovery Tours Full time

**JOB DESCRIPTION**:
Senior Discovery Tours, the leader in fully escorted, all-inclusive group tours for the 55+ traveller is looking for a Product Manager to join our Toronto team (with some flexibility towards remote / work-from-home). This full-time position will involve daily interaction with suppliers, vendors and staff during regular business hours (M-F, 9-5), this role requires an exceptional attention to detail, an ability to assume responsibility and a desire to constantly improve.

**JOB REQUIREMENTS/QUALIFICATIONS**:
As a Product Manager, you will be responsible for creating itineraries and managing the accommodation, activities, meals and excursions of our group tours to specific destinations and programs.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Responsible for the creation and development of exciting and unique group tour and / or cruise itineraries for several regions
- Negotiate and prepare competitive market costing for all products and programs (at least one and up to two years in advance) meeting brochure deadlines 4x yearly
- Research hotels, guides, restaurants, attractions and destinations to ensure customer satisfaction and successful itineraries
- Regularly coordinate with Operations, Sales, Marketing and Air teams to ensure product is competitive, different, successful and saleable
- Solve problems relating to issues in-destination and in advance of program release
- Develop product documentation to communicate and align key components of upcoming tours to tour leaders and coach them on policies, procedures, insurance and tour leader responsibilities
- Develop and prepare financial requirements for Tour Managers in advance of their tour
- Review Tour Manager reports and follow up to ensure issues are eliminated in advance of future tours
- Regularly examine and review customer reviews with an eye to improving products and to providing Tour Manager instructions
- Prepare occasional cost analysis and revenue reports
- Prepare, review and proof brochure content to ensure accuracy

**This is a key role within our organization, requiring the following skills**:
**IDEAL CANDIDATE**:

- Prior travel product management experience is necessary
- Experience working with DMC’s and tourism suppliers
- Strong understanding of sales trends in travel
- Proficiency in conducting market research and analysis
- Experience in trip pricing, strategic planning and implementation
- Familiarity with metrics related to product performance
- Strong negotiation skills
- Advanced Microsoft Office knowledge, especially Excel and Outlook
- Ability to work independently as well as collaborate with cross-functional teams
- **Only qualified applicants will be contacted.**_

**Salary**: $65,000.00-$70,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M4R 1A9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Product Management: 2 years (required)
- Travel Industry: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M4R 1A9


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