CRM Business Lead

2 weeks ago

Hamilton, Canada New Zealand Trade and Enterprise Full time

**Job security working for a NZ Government Agency**:

- **Progressive flexible hybrid-working plus 5 Weeks Annual Leave**:

- **A diverse and inclusive environment that values lifelong learning opportunities**:

- **We are focused on holistic wellbeing to support you to be your best self**

***

**This role is based in New Zealand within commuting range of our**
**offices**
**, Wellington and Auckland locations preferred**

***

**Who are we | Ko Te Taurapa Tūhono tēnei**

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) is the government agency charged with helping New Zealand businesses to grow internationally. By supporting New Zealand businesses, we boost New Zealand's economy and reputation, and help to share what's special about New Zealand with the rest of the world.

It is an exciting time to be part of the team at NZTE - we are ready to accelerate the rate of digital innovation to our customers and our people. Our technology is good, it needs to be with our customers (NZ companies going global), and you will be proud to work in a team that supports technology and innovation.

**What you’ll be doing | Te whakamahere**

Are you a technical CRM expert with a passion for business process alignment and data quality? We are seeking a highly skilled individual to join our team as a CRM Business Lead to head business process alignment and accuracy of customer data held within our systems. This role is crucial to manage our core Dynamics 365 CRM system and adjacent systems, ensuring they are effectively governed; managed; and configured to safeguard quality, ensuring accurate, and reliable customer data.

Your work will bridge the gap between our customer's business processes, our digital data product and digital delivery teams. You will lead business requirement alignment to ensure changes in business data management processes are translated consistently, creating effective future proofed data profiling, allowing NZTE to maintain a deep knowledge base of our customers. Additionally, your work will uphold the purpose of our CRM - in partnership with our Digital team, you will participate in working groups to ensure the consistent governance and management of CRM. You will configure some parts of the CRM system and adjacent systems including script writing to continuously improve data quality. You will also play a key role in ensuring quality control for customer data and participating in data governance and analysis.

With a continuous improvement mindset, you will provide pragmatic technical solutions and lead small projects when required. Not afraid of making decisions and dealing with ambiguity, you will be an outstanding communicator who is confident to present information and recommendations to peers, leaders and decisions makers.

**What you’ll need to be successful | Ō Pūkenga**

Success is defined in this role as effective support of the governance, management, and configuration our core CRM system and adjacent systems to underpin commercial objectives. You’ll have a drive for continuous improvement. As the champion of excellence in export customer data housed in our CRM system, you will use your attention to detail to ensure quality, accuracy, and reliability of customer data. This role requires a unique combination of business acumen and technical skills, as you will bridge the gap between the 'why' of customer facing teams and processes, the 'what' of digital products, and the 'how' of digital delivery.

To succeed in this role, you will need strong technical skills, including proficiency in the Microsoft Technology Stack (Dynamics, PowerBI, Azure), and SQL/Synapse/Dataverse. You will have experience leading technical requirements in business-facing roles, be a skilled communicator, and be committed to providing a quality service to all customers (internal and external). Along with this you will be highly organised and decisive, with the ability to collaborate and operate as part of a team.

You’ll be a confident communicator with the ability to translate digital information for people to understand. You won’t be phased by presenting in front of people to build their capability and understanding in this space. If you have a continuous improvement mindset and are able to distil it into pragmatic technical solutions, we want to hear from you

**Why you’ll love working here | Nau mai ki Te Taurapa Tūhono**

NZTE is a truly global organisation, giving you a wonderful experience of working with different cultures with over a hundred countries as part of our everyday. We know that life is not all about work and flexible working at NZTE is standard practise. We will give you the right technology to allow you to work anywhere and balance your time. On top of this, we also offer 5 weeks annual leave so you can have that extra time in the year to enjoy what you love doing

Career development is another huge part of working at NZTE and we will help you with your aspirations a

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