Business Solutions Representative

1 month ago

Hamilton, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 172399
Business Function: Sales
Primary City: Hamilton
Other Location(s):Kitchener, Niagara
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: SL 06
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 08/24/2023

The Business Solutions Representative, Retain and Grow, manages a portfolio of existing customer accounts within a designated industry sector, geographical area, or line of business that generate, or have the potential to generate, a minimum pre-defined revenue. The Representative proactively identifies sales opportunities of tailored business solutions for existing customers that are aligned with Canada Post sales strategies, ensure ongoing customer satisfaction, and increase customer loyalty. In collaboration with Canada Post internal contacts, the Business Solutions Representative, Retain and Grow, assesses customer risk and growth potential and develops appropriate sales contracts, and action plans to maintain and grow sales revenue. The Representaitve is accountable for meeting individual and team target sales performance goals.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Business Solutions Representative, Retain and Grow.

1. Develops an annual sales plan aligned to achieve sales quota and initiates adjustments to the plan as required to achieve targets. Monitors the sales cycle activities and performance indicators to identify up
- and cross-selling opportunities and develop specific action plans to win additional business from existing customers.

2. Develops and implements effective relationship management plans for existing customer accounts to build, retain, and grow strategic and profitable relationships with the customer, ensure ongoing customer satisfaction, and increase customer loyalty. Maintains relationships with key stakeholders and decision-makers in all areas of the customer’s business. Keeps customer accounts engaged and interested during the selling process by promoting the superior value and benefits of Canada Post’s products and services.

3. Consults with internal Canada Post contacts to assess customer risk and growth potential and uses knowledge of trends as well as the customer’s financial condition and business plan to develop appropriate sales contracts based on cost benefit analysis of the sales opportunity. Makes recommendations on the appropriate solution fit by identifying and assessing the customer’s business needs. Monitors and reviews customer sales contracts and adjusts contract type and level as required.

4. Maintains regular contact and works in partnership with internal Canada Post contacts to facilitate customer problem resolution and to develop strategies and implement specific action plans to minimize shortfalls and maintain and grow sales revenue.

**Job Responsibilities (continued)**:
5. Prepares and delivers effective presentations internally and externally. Creates successful sales proposals, businesses cases, and effective internal communications.

6. Captures, maintains, updates, and tracks all information related to sales activities (including customer contact information, market, and competitive intelligence) in relevant corporate database systems.

7. Gains and maintains knowledge and understanding of Canada Post products and services and their value proposition in order to sell both innovative and appropriate solutions which add value to customer's business operations and to increase cross-sell and up-sell sales opportunities.

8. Directly accountable for achieving or exceeding individual revenue targets and supporting Corporate Voice of Customer (VOC) targets.

**Qualifications**:
**Education**
- Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)

**Experience**
- Minimum 4 years of Commercial business to business sales experience- Possess a valid provincial driver’s license
- Automobile required

**Assets**
- Knowledge of Canada Post’s Operations and Delivery processes
- Knowledge of customer industry sector and the competitive market
- Working knowledge of CRM platforms (i.e Salesforce)

**Other Information**:
Should you meet the minimum requirements, you may be added to an eligibility list for a period of 12 months following the competition.

**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

**Employment Equity**

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

**Conflict of Interest**
The Conflict of Interest Policy proh

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