Customer Support Coordinator

3 weeks ago

Richmond Hill, Canada Johnson Controls Full time

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).

**Customer Support Coordinator Routine**

**Daily**:

- Work with PCAT team to organize start up locations and paperwork

**Weekly**:

- Send out the Pre-Job Checklist, Leader Observation and Near Miss metrics to Service Manager. Located on the BESafe Analytics Dashboard
- How to Navigate BESafe Analytics
- Send out on-call reminders
- Generate on-call activities
- Check Thematic (NPS) - Follow-up with Service Manager
- Understand NPS
- CSA/CSR Call Follow-up on any open Connected Chiller Setup and inform Team Lead or Service Manager.

**Monthly**:

- Toolbox Safety Training (Ensure branch is 100% safety compliance).
- Inventory Physical Inventory Management Policy and HVAC Service

**Quarterly**:

- Review individual Goals and Progress to Plan in Workday
- Inventory Transactions
- Servcie Manger Business review
- Building Solution North America All Hands Quarterly Meeting Local Townhall Meeting

**Semi-Annually**:

- Work with CRC to Schedule Van Inspections.

**Yearly**:

- Create the on-call list for the year for more information
- Annual Safety Training
- Ethics Training
- Ensure Licenses are up to date

**As Needed**:

- Parts Ordering/PO Creation Support
- Aid and visit: Inventory and Material Management
- Parts ordering for quoted jobs and SSVs
- Maintain Customer Bill to Account Information
- The CSC will update the Special Handling field with on the date the parts were
- ordered
- Update on-call list.
- Subcontract paperwork
- Supply Chain Finance
- Various Report Tracking
- Under eGRP Tool Documents is a Process Document and a Recorded Training.
- Ensure Specialty tools have been returned.
- Request and Send out Certificates of Insurance (COI)
- Pull necessary permits
- Vendor Set-up
- Global Preferred Supplier List
- Fleet
- Uniforms

**What we look for**:

- Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two to five years of industry experience managing or supporting operations teams and / or scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.

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