Customer Solutions Coordinator- Oci

3 months ago

Richmond Hill, Canada Olympus Corporation of the Americas Full time

**Workplace Flexibility**:Hybrid**

**_
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling._**

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**

Learn more about Life at Olympus.The Customer Solutions Coordinator is responsible for facilitating the order entry of MSG and/or SSG orders as required sending out repair estimates and Service Form requirements Bridging orders between GHX and the ERP system as well as other jobs as required.

**Job Duties**:

- Provides accurate and timely delivery with 98% accuracy of the following. This would include but not be limited to:

- Order Entry and Order Confirmations,
- EDI/GHX Order Management,
- Service Request form follow up,
- Chemical Invoicing,
- Ensure daily KPI's,
- Expectation are met or exceeded,
- All other tasks and requests necessary to provide exceptional Customer Service,
- To assist the Customer Solutions Team,
- To perform other related duties as assigned.
- Effectively adhere to and utilize company and division policies and procedures.
- To assist with problem resolution.
- Perform other related duties and/or work as assigned.

**Job Qualifications**:
**Required**:

- High School Diploma or equivalent required.
- Minimum of 2 years customer service-related experience requested.
- Basic to Medium Microsoft Office skills required.

**Preferred**:

- Experience with order entry ERP systems an asset.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail oriented.
- Motivated results oriented and persistent.
- Proactive/takes initiative Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.
- Ability to work flexible hours.

**Why join Olympus?**
- We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._

**Equitable Offerings you can count on**:

- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance

**Connected Culture you can embrace**:

- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Diversity Equity & Inclusion Initiatives including Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance

**Are you ready to be a part of our team?**

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and mínimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

**Olympus is dedicated to building a diverse, inclusive and authentic workplace**

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

**Let’s realize your potential, together.**

**Applicants with Disabilities**:
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service

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