Client Service Coordinator

3 weeks ago


St Catharines, Canada Bayshore HealthCare Full time

Make “being the difference” your Career..

The Client Service Intake Coordinator, under the direction of the immediate Supervisor, is
responsible for timely data entry of all client referrals and updated information.

DUTIES AND RESPONSIBILITIES- Handle and document prospective client inquiries regarding requests for care and service.
- Complete data entry and maintain accurate current scheduling documentation.
- Monitor and update end dates/PDD’s.
- Handle and monitor discharges and on holds.
- Receive and enter RAI Assessments.
- Maintain filing for all client charts.
- Reception relief.
- Participate in client satisfaction initiatives.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the

company's Quality Management System.- Participates in proactive Health & Safety activities while performing all duties. Is responsible

to notify immediate Supervisor of any Health & Safety risks or concerns.- Maintains confidentiality of client and corporate information and discusses same only with

appropriate Bayshore personnel.- Complete other tasks as requested.

Job Qualification

**Education**:
Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/
Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

**Experience**

A minimum of two years related customer service experience, preferably in healthcare.

**Other Skills and Abilities**

Exceptional organizational and interpersonal skills; proven ability to work both independently and as
part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated



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