Client Services Coordinator

1 month ago

St Catharines, Canada eBASE Full time

DMS Technologies Inc. (dba eBASE) is seeking a motivated and customer-focused individual to join our team as a Client Services Coordinator in St. Catharines, Ontario. As a leading provider of Integrated Workplace Management Software, we are dedicated to delivering world-class solutions to our clients.

We are a fast-growing SaaS company that values innovation, collaboration and exceptional customer service offering a competitive compensation program and comprehensive Employee Benefits Program including Life Insurance, Disability, Dental, Vision, and Extended Health Care

The Client Services Coordinator will be a key member of the Business Operations Team responsible for providing exceptional customer service and technical support to our eBASE SaaS clients. In this role, you will respond to inquiries, provide instructional training, and troubleshoot technical issues to ensure our clients have a positive experience using our software.

As a Client Services Coordinator, you will have the opportunity to influence revenue across eBASE product and service offerings by providing excellent customer service and promoting our products and services.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
- Troubleshoot technical issues by reproducing problems reported by using a test account and/or clicking through the same workflow as the client.
- Track all incoming client inquiries and resolve or escalate them as necessary.
- Develop and deliver user training programs and empower users to self-serve inquiries.
- Communicate effectively with clients on system maintenance, outages, and changes in policy and/or procedures.
- Translate user training guides and other client-facing documents as needed.
- Import and perform data-entry tasks as required.

**ADDITIONAL RESPONSIBILITIES**
- Stay current with company products, services, resources, programs, policy, and procedures.
- Develop relationships with all levels of technical and business decision makers to contribute in building sales strategies.
- Follow up with clients to receive feedback relating to client and customer satisfaction.
- Assist in the development of RFP’s and RFQ’s for established clients and client prospects.
- Understand and report on the competitive environment.

**SKILLS and KNOWLEDGE**

The successful applicant will have the following skills and knowledge;
- Strong knowledge and experience of SaaS platforms
- Superior written and verbal communication skills
- Time management skills and an ability to prioritize workload.
- Strong multi-tasking and organizational skills
- Proficiency in CRM systems, customer support software, and MS Office Suite
- Superb relationship-building skills.
- Handle escalations tactfully, promptly, and with genuine care for the clients' experience.
- Work effectively with other team members to create maximum synergy, coordination, and cooperation.
- Must be growth-oriented and career-minded with a friendly and helpful attitude.
- Must be able to work independently and resourcefully to meet established goals.

**EDUCATION**

University Degree or College Diploma

**LANGUAGE**

English (required)

French (Considered an Asset)

**OTHER**

Our modern and well-equipped offices in St. Catharines, ON serve as the primary location for this position. We understand that finding the right work-life balance is important, which is why we offer a combination of in-office and remote work options. While this position is primarily based out of our St. Catharines office, our Working In-Office Corporate Policy and Procedure provides some flexibility, allowing for a more accommodating work environment when it’s required.

This position is being offered as full-time permanent 40 hours per week.

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER**

All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**CANADIAN WORK AUTHORIZATION**

All applicants MUST be authorized to work in Canada. Any applicants not meeting these criteria will not be notified and will not be considered eligible for the position.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- St. Catharines, ON L2S 0B4: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Customer service (SaaS): 1 year (preferred)

Work Location: Hybrid remote in St. Catharines, ON L2S 0B4

Application deadline: 2023-05-11
Expected start date: 2023-05-15

  • Client Service Coordinator

    1 month ago

    St. Catharines, Canada Fire Monitoring of Canada Full time

    **JOB DESCRIPTION** **CLIENT SERVICE COORDINATOR** The Client Service Coordinator will be responsible for assisting with the coordination, support, and scheduling a team of Service Technicians for the service of fire, security, and monitoring systems. The position also entails an outreach program to provide Clients with proactive information regarding...

  • Client Service Coordinator

    1 month ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. The Client Service Intake Coordinator, under the direction of the immediate Supervisor, is responsible for timely data entry of all client referrals and updated information. DUTIES AND RESPONSIBILITIES- Handle and document prospective client inquiries regarding requests for care and service. - Complete data...

  • Client Services Coordinator

    2 weeks ago

    St. Catharines, Canada eBASE Full time

    DMS Technologies Inc. (dba ebase) is seeking a motivated and customer-focused individual to join our team as a Client Services Coordinator (Help Desk Coordinator) in St. Catharines, Ontario. As a leading provider of Integrated Workplace Management Software, we are dedicated to delivering world-class solutions to our clients. We are a fast-growing SaaS...

  • Client Service Coordinator

    1 month ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. Casual position with regular work schedule: Our CSCs provide availability for 3 - 5...

  • Client Service Coordinator

    4 weeks ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. Casual position with regular work schedule: Our CSCs provide availability for 3 - 5...

  • Client Services Coordinator

    1 week ago

    St. Catharines, Canada eBASE Full time

    We are a fast-growing SaaS company that values innovation, collaboration and exceptional customer service offering a competitive compensation program and comprehensive Employee Benefits Program including Life Insurance, Disability, Dental, Vision, and Extended Health Care. The Client Services Coordinator - FIS (CAD) Technician will be responsible for the...

  • Client Service Assistant

    1 month ago

    St. Catharines, Canada BMO Financial Group Full time

    80 King Street St Catharines Ontario,L2R 7G1 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...

  • Manager, Client Services

    1 month ago

    St. Catharines, Canada Sephora Full time

    **Job ID**: 232182 **Store Name/Number**: ON-Pen Centre (0842) **Address**: 221 Glendale Ave Space 77 & 78, St. Catharines, ON L2T 2K9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience...

  • Client Services Analyst

    2 days ago

    St. Catharines, Canada Meridian Full time

    Description "> Why Meridian? At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience that’s...

  • Environmental Services Coordinator

    7 days ago

    St. Catharines, Canada Niagara Ina Grafton Gage Village Full time

    **DATE**:March 28, 2023 **JOB TITLE**: Coordinator - Environmental Services **STATUS**: Permanent / Full-time (Non-Union) **SCHEDULE**: Day Shifts **Organization Background**: Niagara Ina Grafton Gage Village (the “Village”) is a not-for-profit charitable organization that has been providing housing and services to seniors for over 60 years. The...

  • Health & Safety Administrative Coordinator

    1 month ago

    St. Catharines, Canada Commercial Cleaning Services Canada Full time

    **About the Position** The Health and Safety Administrative Coordinator will report to our Director of Health and Safety. This position will be a hybrid role with time spent both in an office as well as remote. We offer flexibility on work hours, with the expectation of 20 hours per week. **Job Duties** - Provide administrative support to the Heath and...

  • Client Services Analyst

    2 days ago

    St. Catharines, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is...

  • Client Service Representative

    7 days ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    7 days ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 month ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 month ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Cleaner/ Event Coordinator

    1 month ago

    St. Catharines, Canada Phoenix Medical Clinic Full time

    Cleaner/ Event Coordinator Excellent opportunity for a combined role in both event coordination and cleaning. The job role involves duties as described below. - The company is engaged in renting out meeting rooms for clients to use for meetings, seminars and workshops. You will be responsible for booking and organising these various meetings in different...

  • Operations Coordinator

    1 month ago

    St. Catharines, Canada Alzheimer Society of Niagara Region Full time

    Position Summary The Operations Coordinator will organize and synchronize the daily operations of the Alzheimer Society with the necessary resources, administrative support and functional equipment required for management and staff to effectively carry out their individual roles. This role will also process assigned referrals coming from the community and...

  • Client & Events Manager

    4 weeks ago

    St. Catharines, Canada First Ontario Performing Arts Full time

    _**The **_**FirstOntario Performing Arts Centre (PAC) **_**is building a team committed to strengthening our understanding of, and our relationship with, our diverse public. We are currently seeking a skilled relationship builder and sales professional with management experience to be our Client & Events Manager.**_ **ABOUT THE PAC** Opening our doors in...

  • Cleaner/ Event Coordinator

    1 month ago

    St. Catharines, Canada 39 Queen Street Conferences Full time

    Excellent opportunity for a combined role in both event coordination and cleaning. The job role involves duties as described below. The company is engaged in renting out meeting rooms for clients to use for meetings, seminars and workshops. You will be responsible for booking and organising these various meetings in different meeting rooms and addressing...