Key Account Manager

2 weeks ago


Mississauga, Canada Newrest Full time

**Newrest is looking for a Key Account Manager to support its activities in Toronto.**

You will work under the responsibility of the Sales Manager to provide to our client to best possible experience.

**MISSIONS**:

- Ensure all information (flight schedules, manuals, instructions...) is distributed to all "key" people of the unit and units services
- Ensure information is clearly understood, completed and applied by everyone
- Intensively control the conformity of the preparation and delivery of benefits and services relative to trade agreements
- Ensure billing is correct: all items are charged at the right price
- Provide excellent relationship with stopovers to retain and create a unique operational and commercial relationship
- Provide centralized and fluid external / internal operational communication between the unit and clients
- Control and monitors the crew comment: adequate response within 24h00
- Ensure proper execution of corrective actions
- Create business relationships with new customers, allowing the signing of new contracts
- Collaborate extensively with the Sales Manager and the Unit Manager

**PROFILE**:

- Minimum 2 years of experience in commercial or customer services positions
- Experience in catering or inflight companies is appreciated
- A previous experience on Airlines customer services is appreciated
- ** English and French fluent**:

- Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
- Client satisfaction will be your priority
- Rigorous
- Outcome orientation
- Resistance to stressful situations
- Well organized, rigorous and methodical but enough adaptability to local constraints
- Commercial awareness
- Hands on personality
- Excellent computers skills (Office Suite)

**LOCATION**:Position located in Toronto - Canada

**SALARY**: Depending on experience and profile

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