Servicenow Business Process Consultant

3 months ago

Toronto, Canada Coreio Inc Full time

**Job Summary**

Coreio is looking for an experienced ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients. This is a contract role for 3-4 months.

**Responsibilities**
- Promote ServiceNow best practices and recommend out of the box solutions where appropriate
- Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
- Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques, including Business Requirements Documents
- Translate technical and business requirements between business and technical teams
- Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
- Review proposed solutions with customers
- Collaborate with the Engagement Managers team on the projects estimates and delivery
- Build strong relationships with projects stakeholders. anticipate issues, think proactively, and use critical thinking skills
- Write user guides, manuals and technical knowledge articles
- Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
- Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
- Assist in analysis and reporting of defects during testing phase
- Facilitate review and training sessions with functional owners and end-user representatives
- Provide implementation and post implementation support when required
- Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity
- Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory)
- Experience in workflow analysis, process design, implementation and re-engineering principles
- Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
- Ability to understand business needs, map them to functional requirements and capture technical design solution
- Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
- Understanding of IT concepts (windows platform, integrations, webservices, reports)
- Solid problem solving and analytical skills
- Broad business and management knowledge
- Ability to work effectively with people at all levels of the organization
- Client‐focused approach with outstanding interpersonal skills
- Excellent written and verbal communication skills

**Technical and Professional Expertise**
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 3+ years of hands-on experience with ServiceNow platform
- 5+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
- Proficiency in Microsoft Office Suite including Visio, PowerPoint, and collaboration tools
- ServiceNow Certified System Administrator (CSA) certification is required
- ServiceNow Certified Implementation Specialist (CIS) certification is a plus

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